Latasha Perkins
Macon,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Online Customer Service Commerce with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships. Lively and eager Telemarketer with passion for sales and prospecting. Regularly exceeds sales quotes by establishing bond between company and customer. Great negotiation and customer service skills. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Startek Remote
01.2023 - 11.2023
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized computer systems to access accounts for research purposes.
- Identified trends in customer feedback and reported findings to management team.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
Telemarketer
Uniway of Macon
Macon, GA
01.2020 - 06.2022
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
- Maintained up-to-date knowledge of company products and services.
- Utilized customer relationship management software for tracking leads and sales efforts.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Assisted in developing new business prospects by following up on leads generated from various sources.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
Housekeeper
Medical Management Health and Rehab
Macon, GA
02.2013 - 04.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
Housekeeping Supervisor
Sizemore Inc
Macon, GA
08.2016 - 12.2018
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Stocked supplies such as toilet paper, soap, paper towels in restrooms.
- Maintained logs of all cleaning activities performed within the warehouse.
Education
High School Diploma -
Westside High School
Macon, GA08-1997
Skills
- Account Management
- Report Generation
- Customer Retention
- Complaint resolution
- Laundry Management
- Supply Inventory Management
- Customer Service
- Sales proficiency
- Strategic Marketing
- Phone Etiquette
- File Maintenance
- Appointment Scheduling
- Call handling
Timeline
Customer Service Specialist
Startek Remote
01.2023 - 11.2023
Telemarketer
Uniway of Macon
01.2020 - 06.2022
Housekeeping Supervisor
Sizemore Inc
08.2016 - 12.2018
Housekeeper
Medical Management Health and Rehab
02.2013 - 04.2022
High School Diploma -
Westside High School