Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latasha Poe

Homewood

Summary

Results-driven Customer Service Manager with over 16 years of experience in enhancing customer experiences and team performance. Expertise in implementing quality control measures and analyzing service trends to drive operational improvements and achieve company goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Winndixie
Birmingham
06.2009 - 03.2026
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Monitored staff performance, ensuring adherence to customer service standards to enhance service quality.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented quality control measures to uphold company standards.
  • Delegated work to staff, setting priorities and goals.
  • Evaluated individual and team performance, identifying improvement opportunities to elevate service delivery.
  • Analyzed customer service trends to identify areas for improvement.
  • Built positive rapport with customers, managers, and team members, fostering a collaborative and effective work environment.

Patient Access Representative

Brookwood Medical Center
Birmingham
03.2009 - 06.2009
  • Facilitated accurate patient check-in processes to minimize wait times.
  • Coordinated insurance verification and eligibility checks to enhance patient access.
  • Collaborated with clinical staff to streamline service delivery and improve patient experience.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Greeted patients and visitors at the reception desk with courtesy and professionalism to create a welcoming environment.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Assistant Manager

Brunos Grocery
Birmingham
09.2000 - 03.2009
  • Assisted in managing daily grocery store operations and staff scheduling.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Coordinated inventory management and product ordering to maintain stock levels and minimize shortages.
  • Created reports on sales trends and inventory levels to inform decision-making and optimize operations.
  • Implemented promotional displays to boost product visibility and sales.
  • Monitored health and safety compliance to ensure store adherence to regulations.

Education

High School Diploma -

WestEnd High School
Birmingham, AL
05-1998

Skills

  • Employee training
  • Team leadership
  • Time management
  • Scheduling and coordinating
  • Performance management
  • Computer skills

Certification

Alabama Food Certification

Timeline

Customer Service Manager

Winndixie
06.2009 - 03.2026

Patient Access Representative

Brookwood Medical Center
03.2009 - 06.2009

Assistant Manager

Brunos Grocery
09.2000 - 03.2009

High School Diploma -

WestEnd High School
Latasha Poe