Latasha Shinault

• Applied positive reinforcement to redirect negative behaviors.
• Supported students throughout academic instruction and assignments.
• Supplied one-on-one attention to each student during group activities.
• Assisted children at stations during small-group learning periods.
• Observed students to help teachers identify potential learning blocks and opportunities for support.
• Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.

• Assist with daily living, cook, clean, transportation
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Observed and reported unusual symptoms and changes to charge nurse.

• Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
• Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.

• Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
• Assisted members in managing online services and achieving daily banking needs.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Improve oral hygiene, scanning, charting
• Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
• Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.

• Wrote, recorded and proofread business communications, documents and data.
• Performed data entry and recordkeeping tasks to track company correspondence and updates.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.

Take inbound calls

manage fraud on customer account

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered product questions with up-to-date knowledge of sales and store promotions.
• Delivered superior service to customers by establishing positive support and meeting shopping needs.
• Reconciled cash register at end of shift by balancing cash, credit cards and checks.
• Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.