Creative Marketing professional with expertise across email campaigns, public relations, social media and event planning. Successfully managed united teams to achieve aggressive goals and produce results. Keen insight into digital marketing campaigns, planning and public relations. Demonstrated ability in increasing brand visibility and market share. Possesses excellent communication and customer service skills.
Overview
6
6
years of professional experience
Work History
Outreach and Training Coordinator
Governor’s Office of Volunteer Services
12.2022 - Current
Collaborates with program to develop, assess, and refine recruitment strategies in alignment with recruitment objectives.
Oversees and coordinates annual statewide and regional trainings, National Days of Service, and special events/campaigns for AmeriCorps State subgrantees, potential subgrantees, and members.
Builds relationships with colleges/universities, local community organizations, and State agencies to host open house events to build national service awareness.
Creates and edits various content for social, blog and print media.
Enhanced employee performance by developing and implementing comprehensive training programs.
Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
Trained and mentored over 50 new personnel hired to fulfill various roles.
Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
Assistant Manager
Security Finance
11.2021 - 12.2022
Promote customer acquisition and retention initiatives.
Increased sales through effective merchandising strategies and targeted promotions.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Optimized store operations to enhance efficiency by implementing new processes and procedures.
Deliver exceptional customer service through both phone interactions and in-person encounters.
Facilitate preparation and processing of loans and income tax returns.
Enhanced customer satisfaction by promptly addressing and resolving complaints.
K-12 Education Consultant
InCare Technologies
01.2021 - 11.2021
Provided training and guidance to members of educational community on emerging technologies, classroom policies, student achievement, and related topics.
Identify, forecast and attain sales objectives by providing technology-based solutions.
Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
Developed innovative strategies for clients, resulting in increased revenue and business growth.
Apple Technical Support Adviser
Apple, Inc
07.2020 - 01.2021
Oversee technical elements of software development process.
Address and rectify software-related complications.
Conduct comprehensive diagnostics and rectification procedures on most recent Apple software, ensuring optimal functionality and user experience.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Representative
Alabama Title Loans
11.2019 - 05.2020
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Retained excellent client satisfaction ratings through outstanding service delivery.
Expanded customer base through cold calling, networking, and relationship building.
Branch Manager
Check Into Cash
04.2019 - 11.2019
Oversee and directed activities of 10 departmental personnel, fostering a professional work environment that encourages growth, efficiency, and productivity.
Supervise and uphold all banking processes and procedures.
Oversee budget reports, preparation of budgets, and analysis of budgets.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Management
Cricket Wireless
01.2018 - 04.2019
.Interview, hire and trained over 20 new employees
Articulated both short and long-term goals within the company.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Journalism, Broadcast
Troy University
Troy, AL
05.2016
Skills
Marketing
Business Communication
Project Management
Budget planning
Social Media
Performance Evaluation
Materials Organization
Program Support
Presentation
Schedule Coordination
Teamwork and Collaboration
Computer Skills
Additional Information
Proud member of Sigma Gamma Rho Sorority, Incorporated.
Membership requirements were met to join and remain as an active member, such as GPA and community service hours.
Attended regular meetings.
Participated in a numerous of philanthropic events.
Timeline
Outreach and Training Coordinator
Governor’s Office of Volunteer Services
12.2022 - Current
Assistant Manager
Security Finance
11.2021 - 12.2022
K-12 Education Consultant
InCare Technologies
01.2021 - 11.2021
Apple Technical Support Adviser
Apple, Inc
07.2020 - 01.2021
Sales Representative
Alabama Title Loans
11.2019 - 05.2020
Branch Manager
Check Into Cash
04.2019 - 11.2019
Management
Cricket Wireless
01.2018 - 04.2019
Journalism, Broadcast
Troy University
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