Lindsey Olsen
Avon,CO
Summary
Seasoned professional with over 20 years of experience at Vail Resorts, demonstrating exceptional leadership and customer engagement. Excelled in event planning and customer service coordination, significantly enhancing client satisfaction. Proficient in Microsoft Office and adept at conflict management, I bring a proven track record of success in dynamic environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Outreach Coordinator
Journey Home Animal Care Center
Rifle, CO
07.2024 - Current
- Lead The Volunteer Outreach Program
- Planned, promoted and attended all adoption and fundraising events
- Stewarded both Donors and Volunteers
- Assisted Director with multiple Administrative tasks
- Oversaw fundraising activities and the preparation of public events.
- Prepared tasks and materials for large school and corporate groups
Customer Service Representative
Vail Resorts
Avon, USA
11.2003 - Current
- I've done multiple things for Vail resorts but have been with them for 20 years
- I've worked in ski school, I've instructed, I've done customer service for them and most recently been in customer service at the Alpine Club for the past 6 years
Spa Front Desk Agent, Concierge
Park Hyatt
Beaver Creek, USA
11.2014 - 04.2020
- To consistently provide excellent customer service
- Work with customers on scheduling appointments and descriptions of services
- Giving tours of the spa as well as booking large groups with a lot of detail
- Keeping the spa neat and tidy at all times
- Going above and beyond for every client
General Manager
Ore House
Vail, USA
10.2003 - 05.2011
- I managed the entire staff on a daily basis. Hiring, firing, training, and scheduling.
- I did all of the ordering for the bar, met with the reps regularly, and did the monthly inventory.
- I put together new menus and daily specials.
- Hired entertainment and planned après-ski.
- I implemented bar, food, and safety trainings.
Education
Bachelor's - Business, Marketing And Communications
University of Colorado
Boulder, CO05.2001
Skills
- Customer Engagement
- Customer Service Coordination
- Administrative Support
- Customer Service Excellence
- Event Planning
- Food and Beverage Service Expertise
- Microsoft Outlook
- Marketing
- Microsoft Office Proficiency and Google Chrome Utilization
- Social Media Management
- Communication skills
- Sales
- Data entry
- Organizational skills
- Time management
- Conflict management
- Leadership
- POS
- Team Leadership
Certification
Driver's License
Tips Certified
Affiliations
- Everything that our beautiful state has to offer whether it is Spring, Summer, Winter or Fall. From skiing and snowboarding to camping, mountain biking, rafting and hiking.
Languages
Spanish
Limited
Timeline
Outreach Coordinator
Journey Home Animal Care Center
07.2024 - Current
Spa Front Desk Agent, Concierge
Park Hyatt
11.2014 - 04.2020
Customer Service Representative
Vail Resorts
11.2003 - Current
General Manager
Ore House
10.2003 - 05.2011
Driver's License
Tips Certified
Bachelor's - Business, Marketing And Communications
University of Colorado
Similar Profiles
Paris MolinariParis Molinari
Stagehand at Ute Theater And Events CenterStagehand at Ute Theater And Events Center
Emmie BrenlyEmmie Brenly
Qualified Mental Health Specialist at Journey Home Foster Care / Quality MomentsQualified Mental Health Specialist at Journey Home Foster Care / Quality Moments
Anusha SrikanthAnusha Srikanth
HR Administrator at Be Animal JourneyHR Administrator at Be Animal Journey