Aamanda Fullerton
Summary
Results-oriented Outreach Coordinator with expertise in community engagement and conflict resolution. Strengthens collaboration among health partners and optimizes enrollment processes. Focused on improving service delivery and client satisfaction through data analysis and effective communication.
Overview
2025
2025
years of professional experience
Work History
Outreach Coordinator
Pyx Health
Remote
05.2023 - 01.2025
- Created outreach programs engaging community health partners, enhancing collaboration and resource sharing.
- Facilitated enrollment of members into an app providing mental health support resources, improving access to services.
- Coordinated with a diverse team to meet organizational goals and address product-related issues effectively.
- Resolved customer concerns efficiently, ensuring high satisfaction through expert service.
Enrollment Specialist
Ranstad Staffing
remote
04.2022 - 04.2023
- Facilitated enrollment into employer-sponsored health insurance plans, enhancing access for diverse client programs.
- Assisted clients in completing enrollment forms and gathering necessary documentation to streamline the enrollment process.
- Explained account balances and charges to members, ensuring transparency and comprehension.
- Assisted customers with inquiries and resolved issues efficiently.
- Handled high-volume calls while maintaining professionalism and courtesy.
Health Advocate
Bloom Insurance Agency
remote
08.2020 - 03.2022
- Coordinated communication between clients and healthcare providers, streamlining service delivery and enhancing client experience.
- Assisted clients in completing insurance applications and required documentation, facilitating access to necessary health services.
- Educated clients on insurance options and health benefits, improving their decision-making in healthcare choices.
- Scheduled appointments for members to complete yearly wellness checkups.
Customer Service Representative
Ranstad Staffing
remote
- Worked with diverse coworkers to resolve product and service-related issues, improving customer satisfaction.
- Processed orders for DME equipment, ensuring timely delivery of oxygen tanks to new and returning patients.
- Proposed innovative ideas that contributed to team performance and improved service delivery outcomes.
- Completed daily tasks accurately and efficiently to support operational goals.
Sales/Payment Specialist
SC Data Center
remote
- Processed payment transactions accurately and efficiently using internal systems.
- Addressed client inquiries on payment statuses and procedures to enhance customer satisfaction.
- Reviewed financial records to identify discrepancies and rectify errors.
- Placed orders for members to fulfill requests promptly.
Education
BBA - Project Management/Human Resources
Southern New Hampshire University
Hooksett, NH04-2028
Skills
- Outreach coordination
- Community engagement
- Project management
- Enrollment facilitation
- Onboarding management
- Data analysis
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Decision-making
- Time management
- Human resources management
- Active listening
Timeline
Outreach Coordinator
Pyx Health
05.2023 - 01.2025
Enrollment Specialist
Ranstad Staffing
04.2022 - 04.2023
Health Advocate
Bloom Insurance Agency
08.2020 - 03.2022
Customer Service Representative
Ranstad Staffing
Sales/Payment Specialist
SC Data Center
BBA - Project Management/Human Resources
Southern New Hampshire University