Latasha Spencer
Cleveland,OH
Summary
Pursuing a position as a Patient Access Representative. Eager professional with extensive customer service background. Functions independently and collaboratively within a team to accomplish goals collectively. This position will give me an opportunity to use the skills that I have acquired.patient care Adls and vital signs
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Nurse Dash
04.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
Patient Access Representative
University Hospitals
01.2017 - 05.2023
- Scheduling appts registration insurance verification faxes inbound calls scanning epic scheduling etc
Dental Assistant
Neon Dental Center
01.2015 - 01.2017
State Tested Nursing Assistant
HCR Manor care
01.2013 - 01.2015
Customer Service/cashier
B&M Restaurant
01.2008 - 01.2011
Education
Diploma - undefined
Cleveland Institute of Medical and Dental Inc
Mentor, OH01.2015
Skills
- CUSTOMER SERVICE
- Collinwood High School
- 13 years Customer Service NextGen Digital x-rays: patient care Other Skills: Maintain calm during periods of Vital Signs & Patient Monitoring high volume Medication Administration Maintain a clean and organized Privacy / HIPAA Regulations work area Patient Advocacy and Support Ability to function independently Patient education Patient Charting Uses resources to get work done in a timely manner Front Office experience including Telephone Triage Appointment Scheduling Coding (CDT) Eagle soft Office Software/Patient Charting
- Medical terminology (5 years)
- Customer service
- Epic (2 years)
- HIPAA
- Hospital experience (5 years)
- EMR systems
- Medical Scheduling
- Insurance Verification
- Medical Office Experience
Certification
- State Tested Nursing Assistant
- CPR Certification
Certificationdates
- State Tested Nursing Assistant, 04/01/23, 08/01/25
- CPR Certification
Timeline
Patient Service Representative
Nurse Dash
04.2023 - Current
Patient Access Representative
University Hospitals
01.2017 - 05.2023
Dental Assistant
Neon Dental Center
01.2015 - 01.2017
State Tested Nursing Assistant
HCR Manor care
01.2013 - 01.2015
Customer Service/cashier
B&M Restaurant
01.2008 - 01.2011
Diploma - undefined
Cleveland Institute of Medical and Dental Inc
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