Latasha Tom
Chandler,AZ
Summary
Dynamic professional with extensive experience in medical scheduling and billing, notably at True Harmony Wellness Center. Proven expertise in insurance processing and data management, enhancing operational efficiency. Exceptional communicator dedicated to delivering outstanding client service while ensuring compliance with medical data security standards. Committed to optimizing appointment logistics for improved patient care. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Medical Appointment Scheduler
Arkos
Gilbert, AZ
03.2023 - 09.2025
- Served as primary contact for prospective clients, facilitating efficient appointment scheduling.
- Addressed client inquiries while maintaining accurate database records.
- Established rapport with clients by providing exceptional customer service.
- Coordinated referrals with insurance providers and medical specialists, meticulously documenting details.
- Scheduled patient appointments in doctors' calendars and performed follow-up reminder calls.
- Adhered to HIPAA requirements to ensure patient confidentiality.
- Possessed working knowledge of medical terminology, anatomy, and healthcare documentation standards.
- Accumulated 1 years of experience in healthcare within clinical settings and clinical documentation roles.
Business Owner
Self Employed Web
Chandler , Az
04.2019 - 01.2022
- Evaluated customer needs to recommend effective solutions, improving overall service quality.
- Kept equipment and building areas organized and operational to support business performance.
- Developed skills that increased efficiency in daily tasks.
- Displayed friendliness and readiness to assist team members when required.
Medical Billing and Scheduler
True Harmony Wellness Center
Mesa , AZ
09.2016 - 10.2016
- Completed 180-hour externship as Medical Billing and Scheduler in fast-paced clinic.
- Facilitated appointment scheduling for patients through phone and in-person interactions.
- Supported clinic operations by managing patient inquiries and appointment logistics.
- Scheduled and confirmed appointments.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Performed data entry into computer systems for tracking purposes.
Education
Medical Billing Certificate -
Carrington College - Phoenix
Phoenix, AZ11.2016
High School Diploma - Knowledge
Holbrook High School
Holbrook, AZ08.2005
Skills
- Insurance processing skills
- Scheduling and appointments
- Medical data security
- Data management expertise
- Effective business communication
- Insurance verification
Certification
- Certificate medical billing
Timeline
Remote Medical Appointment Scheduler
Arkos
03.2023 - 09.2025
Business Owner
Self Employed Web
04.2019 - 01.2022
Medical Billing and Scheduler
True Harmony Wellness Center
09.2016 - 10.2016
Medical Billing Certificate -
Carrington College - Phoenix
High School Diploma - Knowledge
Holbrook High School
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