Latasha Wallace
Hartford
Summary
Dedicated professional with strong customer service and team collaboration skills. Experienced in tax preparation and medical assistance, focusing on effective communication and problem-solving to enhance client satisfaction.
Overview
11
11
years of professional experience
Work History
Caregiver
Angel Touch Care LLC
Hartford
04.2024 - Current
- Supported clients in daily living activities and personal care routines to promote independence and comfort.
- Ensured clean and safe environment for clients to enhance overall well-being.
- Communicated effectively with clients, families, and healthcare providers.
- Provided companionship and emotional support to enhance client well-being.
- Trained new caregivers on best practices and company protocols.
- Organized and maintained clean environment for clients to foster safety and satisfaction.
Packer Associate
Amazon fulfillment center
Windosr
10.2023 - 04.2024
- Packaged customer orders accurately to ensure timely shipments.
- Ensured adherence to safety and quality standards during packing processes.
- Collaborated with team members to facilitate efficient workflow in fulfillment center.
- Monitored inventory levels, promptly reporting discrepancies to management.
- Trained new associates on effective packing techniques and safety protocols.
Tax Preparer/Customer Service
ATAX
Hartford
07.2015 - 04.2024
- Assisted clients in understanding tax obligations and filing processes.
- Reviewed client documents for accuracy and compliance with tax regulations.
- Conducted interviews to gather necessary financial information from clients.
- Prepared individual and business tax returns using industry-standard software.
- Collaborated with team members to ensure timely completion of tax filings.
- Maintained up-to-date knowledge of federal, state, and local tax laws.
- Provided training to new staff on tax preparation procedures and software use.
- Advised clients on potential deductions and credits available for their situation.
Customer Service Representative
Automated Health Systems Inc.
Marlborough
04.2023 - 10.2023
- Assisted customers with inquiries and provided solutions for service-related issues.
- Coordinated communication between departments to resolve customer concerns effectively.
- Managed customer accounts using automated systems for streamlined service delivery.
- Trained new staff on customer service protocols and company policies.
- Maintained detailed records of customer interactions in the database system.
Customer Service Representative
Aston Carter/Blue Cross and Blue Anthem
Hartford
12.2021 - 04.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions in the database system.
- Managed customer accounts using automated systems for streamlined service delivery.
- Trained new staff on customer service protocols and company policies.
- Provided feedback to management on recurring issues to improve service quality.
Education
Graduate Certificate - Administartion Medical Assistanst
CT State Community College
Harford CT 09-2026
High School Diploma -
Hartford Public High School
Hartford CT06-1996
Certificate - Artificial Intelligence
CT State Community College
Hartford CT07-2026
Skills
- Patient care
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Data entry
- Tax preparation
- Artificial intelligence
Timeline
Caregiver
Angel Touch Care LLC
04.2024 - Current
Packer Associate
Amazon fulfillment center
10.2023 - 04.2024
Customer Service Representative
Automated Health Systems Inc.
04.2023 - 10.2023
Customer Service Representative
Aston Carter/Blue Cross and Blue Anthem
12.2021 - 04.2022
Tax Preparer/Customer Service
ATAX
07.2015 - 04.2024
Graduate Certificate - Administartion Medical Assistanst
CT State Community College
High School Diploma -
Hartford Public High School
Certificate - Artificial Intelligence
CT State Community College