Latasha Wells
Winder,GA
Summary
Dynamic professional with a proven track record in customer service
where I enhanced customer loyalty
through empathetic conflict resolution. Skilled in both digital X-ray
proficiency and effective communication, I excel in fast-paced
environments, consistently meeting targets. My background also
includes comprehensive knowledge in OSHA and HIPAA compliance. 4
months of Dental Assistant with experience and training necessary to
assist with various dental procedures. Hands-on training in dental
chairside assisting. Quick learner and successful in building relationships
with coworkers and patients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
Varsity
Bethlehem, Ga
01.2023 - 08.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Manager
Burger King
Braselton, GA
01.2020 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Front Desk Receptionist
Novia Care Clinic
Monroe, Ga
08.2016 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Certificate - Phlebotomist
New Horizons
Winder, GA04.2018
Dental Assistant -
Assisting 101: Dental Assistant School
Lawrenceville, Georgia08.2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Greeting and seating clients
- Scheduling appointments
- Appointment scheduling
- Customer and client relations
- Verbal and written communication
- Data entry
Certification
X-Ray certified
CPR certified
Timeline
Shift Manager
Varsity
01.2023 - 08.2025
Assistant Manager
Burger King
01.2020 - 01.2023
Front Desk Receptionist
Novia Care Clinic
08.2016 - 10.2019
Certificate - Phlebotomist
New Horizons
Dental Assistant -
Assisting 101: Dental Assistant School