Summary
Overview
Work History
Education
Skills
Timeline
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LaTasha R. Gordon

Powder Springs,USA

Summary

Highly organized professional with a proven track record in high-volume call center environments for renowned companies including Ryla, ADT, Terminix, and Sertec Telecommunications. Expertise in achieving first call resolution and enhancing customer satisfaction through exceptional client relations and effective office management. Resourceful coordinator skilled in prioritization, multitasking, and planning to efficiently oversee diverse responsibilities. Combines a systematic and methodical approach with extensive experience in administrative duties, data entry, documentation, reporting, and compliance requirements to drive operational excellence.

Overview

15
15
years of professional experience

Work History

Coordinator Client Relations

Sertec Telecommunication
01.2022 - Current
  • Achieved first call resolution for customer service inquiries at Chick-fil-A Corporate. Managed over 50 calls daily in a high-volume call center using an auto-dialer systems such as Five9 and Ayana. Provided troubleshooting support and created detailed accounts for incorporation while addressing customer's concerns. Monitored inventory levels to perfect supply procurement. Aided in developing training and materials for new staff members. Reviewed customer care reports to ensure effective communication and a resolution offered across department. Manager communication between clients and technical teams concerning service updates.
  • Remote

Building Service Technician

Cobb County School District
01.2019 - 01.2022
  • Delivered comprehensive cleaning services and responded to maintenance requests at Campbell Middle School. Ensured thorough disinfections of all areas using approved chemical for bacterial viruses including Covid-19. Supervised and provided exceptional customer service to teachers, office staff, students and visitors. Resolved complaints about building services and facilities management issues promptly. Managed relations with third-party vendors and checked work quality. Conducted routine inspections of buildings and equipment for maintenance tasks.

Building Service Technician

Georgia Tech College
01.2011 - 01.2019
  • Executed office detailing and general cleaning across the college campus facilities including classrooms and auditoriums. Performed floor waxing and carpet treatments to enhance appearance and longevity. Managed client communications through emails, phone calls and direct contact to address concerns. Cultivated relationships with third-party vendors, overseeing the quality of link-building services. Addressed tenant inquiries about building policies and regulations promptly. Inventory and tracking supplies used by the building service department.

Education

BBA - Entrepreneurship

Strayer University
06.2028

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork
  • Multitasking and organization
  • Customer service
  • Data entry
  • MS office
  • Discretion and confidentiality
  • Schedule coordination
  • Document management
  • Regulatory compliance
  • Clear communication
  • Decision-making
  • Quality assurance
  • Phone and email etiquette
  • Microsoft office
  • Relationship building

Timeline

Coordinator Client Relations

Sertec Telecommunication
01.2022 - Current

Building Service Technician

Cobb County School District
01.2019 - 01.2022

Building Service Technician

Georgia Tech College
01.2011 - 01.2019

BBA - Entrepreneurship

Strayer University

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LaTasha R. Gordon