Latashia N. Hollins
Insurance Underwriter
Irving,TX
Summary
Personable and analytical individual with keen eye for detail and strong decision-making abilities. Proficient in risk assessment and financial analysis, with solid understanding of industry regulations and underwriting principles. Committed to leveraging these skills to mitigate risks and contribute to organization's profitability.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Insurance Underwriter
State Farm Insurance
Richardson, TX
04.2024 - Current
- Review and evaluate insurance applications, renewals and endorsements within defined authority, approve, modify or decline risks
- Assess customer risks and determine insurance eligibility by reviewing applications, existing business, statistical data, reports, and customer information
- Communicate with agents and internal staff to collect necessary information to perform risk assessment
- Builds and maintains positive working relationships with agents and internal staff via phone, chat and email
- Provided expert guidance to sales teams regarding proper risk selection criteria for new business opportunities.
- Streamline underwriting processes, resulting in faster turnaround times for clients seeking coverage.
- Manage approximately 30 incoming calls, emails and chats per day from agents.
Insurance Claims File Reviewer
EA Renfroe
Remote, TX
10.2020 - 01.2024
- Maintained an inventory of property claims encompassing all causes of loss and varying severities
- Verified policy information for accuracy to determine if coverage was in force applied to claim correctly
- Examined open claims and claims pending close status
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Enhanced team collaboration by regularly providing constructive feedback to fellow reviewers.
- Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
- Reviewed approximately 25-35 claims per day from field adjusters.
Insurance Claims Specialist – Property Complex
State Farm Insurance
Richardson, TX
12.2019 - 10.2020
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Collaborated with internal partners and interfaced with external vendors
- Improved claims processing efficiency by meticulously reviewing and validating each claim for accuracy and completeness.
- Recognized and properly handled subrogation and salvage issues
- Evaluated and settled complex insurance claims in strict timeframes.
- Arranged rental car and towing services
- Followed up with customers on unresolved issues.
- Optimized resource allocation by developing more efficient claim assignment system based on complexity and urgency.
- Managed approximately 50 claims per day.
- Guided policyholders through claim submission process, simplifying it to minimize errors and delays.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.
- Enhanced customer satisfaction by providing timely and empathetic responses to inquiries and concerns about claim statuses.
Independent Insurance Adjuster
EA Renfroe
Irving, TX
08.2017 - 12.2019
- Oversaw Property/Casualty claims (Homeowner, Boat, Commercial, Farm & Ranch claims)
- Increased claims resolution speed by effectively negotiating settlements with policyholders or their representatives within established authority limits.
- Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
- Streamlined communication among various parties involved in the claims process through active collaboration and clear correspondence.
- Developed strong rapport with clients by consistently providing excellent service throughout the claims process.
- Provided comprehensive reports to management detailing claim findings, recommendations, and overall performance metrics.
- Identified opportunities for subrogation and pursued recoveries to minimize loss exposure for insurance carriers.
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Assisted in training new adjusters, sharing best practices for efficient case management and successful claim resolutions.
- Attended industry conferences to stay current on emerging trends in the field of insurance adjusting, fostering continuous improvement in my work methods.
- Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments.
- Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.
- Examined claims forms and other records to determine insurance coverage.
- Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Directed claims negotiations within allowable limit of $100,000 and supported successful litigations for advanced issues.
Education
Bachelor of Science - Biology
Texas Southern University
Houston, TX 08.2005 - 05.2009
Skills
Time management skills
Organizational skills
Analyzing data
Claims management
Policy evaluation
Application review
Insurance policy expertise
Teamwork and collaboration
Timeline
Insurance Underwriter
State Farm Insurance
04.2024 - Current
Insurance Claims File Reviewer
EA Renfroe
10.2020 - 01.2024
Insurance Claims Specialist – Property Complex
State Farm Insurance
12.2019 - 10.2020
Independent Insurance Adjuster
EA Renfroe
08.2017 - 12.2019
Bachelor of Science - Biology
Texas Southern University
08.2005 - 05.2009
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