LaTatiana Baldwin
Customer Service Manager
Orlando,FL
Summary
Highly organized Front Desk Receptionist that provides authentic hospitality exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Hyatt Regency Orlando International Airport Hotel
Orlando , FL
2012.11 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Office Administration Assistant/Mailroom Clerk
Law Office Of Martin Cordell
Winter Park , FL
2020.03 - 2020.09
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2002
Skills
- Detailed-oriented
- Data Entry and Database Software
- Customer Complaint Resolution
- Telephone Etiquette
- Positive Attitude and Energetic
- Front Desk Operations
- Call Answering and Routing
- Posting Charges
- Front Desk Reservations
- Visitor and Customer Relations
Accomplishments
I received Team of Excellence this year of 2022.
I am the top upseller at the front desk.
I am the top enroller for World of Hyatt.
Timeline
Office Administration Assistant/Mailroom Clerk
Law Office Of Martin Cordell
2020.03 - 2020.09
Front Desk Receptionist
Hyatt Regency Orlando International Airport Hotel
2012.11 - Current
High School Diploma -
Dr. Phillips High School
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