Latauna Catherman
Robstown,TX
Summary
Adaptable team leader with a proven track record in managing kitchen operations and delivery services. Known for fostering collaboration, enhancing productivity, and maintaining high standards of safety and quality in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Delivery Driver
Chick Fill A
Corpus Christi, TX
02.2024 - Current
- Delivered orders efficiently to ensure customer satisfaction and timely service.
- Navigated delivery routes using GPS technology to optimize travel time and fuel usage.
- Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
- Collaborated with team members to streamline order processing and enhance delivery workflow.
Fresh Kitchen Manager
Loves Travel Stop
Sinton, TX
11.2023 - 02.2024
- Oversaw kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation and cooking techniques.
- Developed efficient workflows to optimize kitchen productivity and reduce waste.
- Managed inventory, including ordering supplies and monitoring stock levels.
- Implemented cost-control measures to enhance profitability without compromising quality.
- Conducted regular performance evaluations to improve staff skills and service delivery.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Oversaw food preparation and monitored safety protocols.
Shift Lead
Loves Travel Stop
Sinton, TX
07.2023 - 11.2023
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members, fostering a collaborative and high-performing work environment.
- Managed inventory levels, conducting regular audits to minimize discrepancies and optimize stock availability.
- Developed and implemented process improvements, enhancing service speed and customer satisfaction ratings.
Fresh Food Coordinator
Loves Travel Stop
Three Rivers, TX
01.2021 - 07.2023
- Developed and implemented efficient food preparation processes to enhance service delivery speed.
- Conducted regular quality control checks on all incoming shipments, ensuring only fresh and suitable products were used in meal preparations.
- Streamlined kitchen operations for increased efficiency by implementing proper inventory management systems.
- Reduced food waste by closely monitoring expiration dates and rotating perishable items accordingly.
- Addressed customer concerns promptly and professionally, resolving issues swiftly to maintain positive client relations.
- Maintained a clean and sanitary work environment, adhering to strict health code regulations and reducing the risk of foodborne illnesses.
- Monitored food inventory and supplies to prevent waste.
Site Coordinator
Be A Champion
George West, TX
03.2021 - 09.2021
- Coordinated scheduling and logistics for multiple programs, ensuring timely execution of activities.
- Developed training materials and resources to enhance staff onboarding and program delivery.
Shuttle Driver
Harbor Driving
Corpus Christi, TX
06.2019 - 07.2020
- Operated shuttle vehicles to ensure timely and safe transportation for passengers.
- Conducted routine vehicle inspections, maintaining compliance with safety regulations and organizational standards.
- Coordinated schedules to optimize shuttle routes, enhancing efficiency and reducing wait times for passengers.
- Trained new drivers on best practices for safety, customer service, and operational procedures.
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Transported customers to and from Hospital.
Service Agent
Avis Budget Group
Corpus Christi, TX
06.2019 - 11.2019
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Coordinated vehicle rental process, ensuring timely availability and optimal fleet management.
- Assisted in resolving customer inquiries and complaints, promoting effective communication channels.
- Removed stains on carpeting and sprayed interior with air freshener.
- Conducted thorough inspections of returned vehicles, identifying any damage or maintenance needs for prompt attention.
- Coordinated with other departments to ensure seamless service delivery across all touchpoints.
- Sought ways to improve processes and services provided.
Seafood Clerk
HEB Grocery Store
Corpus Christi, TX
06.2018 - 06.2019
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Enhanced client satisfaction, consistently delivering customized solutions that met unique business needs.
- Managed seafood inventory to ensure freshness and quality standards.
- Assisted customers with product selection and cooking advice.
- Coordinated daily seafood displays to enhance visibility and appeal.
- Monitored pricing accuracy and adjusted labels as needed.
- Implemented best practices for sanitation in seafood handling areas.
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction.
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Washed floors, walls, coolers and storage shelves.
- Checked quality of products and removed expired items.
- Followed written recipes to prepare prepackaged seafood meals.
- Interacted with customers to foster loyalty and satisfaction.
- Created hospitable shopping experience by merchandising and stocking products and specialty items.
- Handled specialty seafood items for packaging and display.
- Increased sales by creating visually appealing seafood displays and regularly updating signage to highlight seasonal items.
Service Agent
Avis Budget Group
Corpus Christi, TX
01.2014 - 06.2018
- Maintained accurate records of transactions and vehicle statuses within rental management system.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Streamlined check-in/check-out process through diligent organization skills resulting in reduced wait times for customers.
- Exceeded performance goals consistently, earning recognition for outstanding service delivery.
Electronic Sales Associate
Walmart
Corpus Christi, TX
05.2013 - 12.2013
- Assisted customers in selecting electronic products, enhancing overall shopping experience.
- Demonstrated product features and benefits, increasing customer engagement and satisfaction.
- Managed inventory levels, ensuring availability of popular electronics and accessories.
- Trained new associates on sales techniques and product knowledge to improve team performance.
Custodian
Tuloso Midway ISD
Corpus Christi, TX
03.2012 - 03.2013
- Maintained cleanliness and sanitation standards across school facilities.
- Operated cleaning equipment efficiently to ensure optimal performance.
- Assisted in inventory management of cleaning supplies and materials.
- Collaborated with staff to address facility maintenance issues promptly.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Sales Associate
Bealls Store
Corpus Christi, TX
10.2011 - 03.2012
- Delivered exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Managed inventory levels, ensuring product availability and proper stock organization on sales floor.
- Implemented effective merchandising strategies to optimize product placement and maximize sales potential.
- Trained new team members on store policies, procedures, and customer engagement techniques.
Assistant Associate Manager/ Price Integrity Clerk
Gerlands Food Fair
Houston, TX
12.2001 - 03.2003
- Led team in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained staff on customer service standards, enhancing overall shopping experience.
- Developed strategic merchandising displays to increase product visibility and sales.
Education
High School Diploma -
Calallen
Corpus Christi, TXSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Vehicle cleaning and maintenance
- Documentation and reporting
- Order verification
- Pre-trip and Post-trip inspections
- Defensive driving
- Shopping orders
- Traffic laws
- Trip planning
- Pallet jack and hand truck operation
- Cash transaction handling
Timeline
Delivery Driver
Chick Fill A
02.2024 - Current
Fresh Kitchen Manager
Loves Travel Stop
11.2023 - 02.2024
Shift Lead
Loves Travel Stop
07.2023 - 11.2023
Site Coordinator
Be A Champion
03.2021 - 09.2021
Fresh Food Coordinator
Loves Travel Stop
01.2021 - 07.2023
Shuttle Driver
Harbor Driving
06.2019 - 07.2020
Service Agent
Avis Budget Group
06.2019 - 11.2019
Seafood Clerk
HEB Grocery Store
06.2018 - 06.2019
Service Agent
Avis Budget Group
01.2014 - 06.2018
Electronic Sales Associate
Walmart
05.2013 - 12.2013
Custodian
Tuloso Midway ISD
03.2012 - 03.2013
Sales Associate
Bealls Store
10.2011 - 03.2012
Assistant Associate Manager/ Price Integrity Clerk
Gerlands Food Fair
12.2001 - 03.2003
High School Diploma -
Calallen