Latavia Casper
Suffolk,VA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
1998
1998
years of post-secondary education
Work History
Shift Leader
Taco Bell
Suffolk, Virginia
07.2024 - 03.2025
- Supervised team members during peak service hours to ensure efficient operations.
- Monitored inventory levels and conducted stock checks to maintain supply availability.
- Enforced health and safety regulations to maintain a clean work environment.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Collaborated with management to implement promotional campaigns and upselling techniques.
- Maintained equipment cleanliness and functionality for consistent food quality delivery.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
Packer
QVC
Suffolk
03.2020 - 06.2024
- Packaged products efficiently for shipment to customers.
- Inspected items for quality and accuracy before packing.
- Operated packing machinery to ensure swift processing.
- Maintained clean and organized work area for safety compliance.
- Collaborated with team members to streamline packing operations.
- Followed safety guidelines to minimize workplace hazards.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Wrapped items securely using appropriate packing materials.
- Assembled customer orders from stock and packed items in boxes.
- Verified labels for appropriate order numbers and item specifications.
- Provided assistance in the assembly line when needed.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Calculated dimensions of packages prior to shipment.
Education
Nansemond River
Suffolk, VASkills
- Team supervision
- Inventory management
- Safety compliance
- Customer complaint resolution
- Quality assurance
Timeline
Shift Leader
Taco Bell
07.2024 - 03.2025
Packer
QVC
03.2020 - 06.2024
Nansemond River