Latavia Goodson
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lincare
Charlotte, NC
2022.10 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries regarding respiratory equipment and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints efficiently through effective communication strategies.
- Processed orders and maintained accurate customer records in the system.
- Coordinated with healthcare providers to ensure timely delivery of supplies.
- Educated clients on proper equipment usage and maintenance procedures.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Surpassed sales goals through implementation of successful marketing strategies.
Enrollment Specialist
Perry Health Diabetic Clinic
Charlotte
2021.12 - 2022.10
- Managed patient enrollment processes for diabetes management programs.
- Provided clear information to patients regarding available health services.
- Coordinated documentation and verification of patient insurance eligibility.
- Maintained accurate records in electronic health record systems.
- Educated patients on clinic resources and self-management strategies.
- Addressed patient inquiries and resolved concerns related to enrollment services.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Coordinated with other departments to ensure timely processing of admission applications.
Life and health insurance agent
American Income Life Insurance Company
Charlotte, North Carolina
2021.02 - 2021.11
- Educated clients on health insurance options and policy benefits.
- Delivered engaging presentations on health insurance products to potential clients.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Reviewed applications for accuracy before submitting them for processing.
- Verified eligibility criteria prior to enrolling a customer into a plan.
- Conducted follow-up calls to address client questions and concerns.
- Explained complex healthcare concepts to customers in an easy-to-understand way.
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Achieved repeat business and referrals through personalized services.
Education
James Madison High School
Norcross, GASkills
- Customer relationship management
- Insurance customer support
- Order processing
- Product knowledge
- Data entry
- Virtual communication
- Attention to detail
- Time management
- Problem solving
- Active listening
- Critical thinking
- Customer education
- Reading comprehension
Timeline
Customer Service Representative
Lincare
2022.10 - Current
Enrollment Specialist
Perry Health Diabetic Clinic
2021.12 - 2022.10
Life and health insurance agent
American Income Life Insurance Company
2021.02 - 2021.11
James Madison High School