LaTavia Pennymon
Schaumburg,IL
Overview
1
1
Certificate
20
20
years of professional experience
Education
Pharmacy (Pre-Pharmacy)
Triton College
River Grove, ILHealth Administration
Universty of Phoenix
Certification
- PTCB - Certified Pharmacy Technician
- ASHP Pharmacy Informatics Certificate
- NPTA Controlled substance Diversion Certificate
- NPTA Billing and Reimbursement Certificate
- NPTA Technician Product Verification Certificate
- NPTA Regulatory and Compliance Certificate
- Google IT Support Certificate
Timeline
Pharmacy Support Specialist
Baxter
02.2022 - Current
Pharmacy Implementation Specialist
Advocate Aurora Health Integrated Services Center
02.2017 - 03.2023
Lead Pharmacy Technician Specialist
Northwestern Memorial Hospital
12.2012 - 02.2017
Pharmacy Tech III
Loyola University Medical Center
01.2008 - 01.2013
Pharmacy Technician
Osco Drug
02.2004 - 06.2010
Pharmacy Technician Intern
Walgreens
09.2003 - 03.2004
Pharmacy (Pre-Pharmacy)
Triton College
Health Administration
Universty of Phoenix
Summary
Highly motivated and detail-oriented Pharmacy Support Specialist with a passion for delivering exceptional service. Solid foundation in clinical Integrated services, retail and hospital settings. Aiming to utilize in depth knowledge and excellent interpersonal skills helping customers, patients and healthcare professionals delivering top-notch customer service. Reliable worker with the ability to quickly learn new skills and concepts. Superb communication skills, attention to detail, and aptitude for problem solving. Seeking to leverage expertise and proven track record to the next career step. Eagar to contribute expertise in handling inquiries, resolving issues, and fostering positive relations to support the success of esteemed organization.
Skills
- Relationship building and Time Management
- Project management
- Analytical and Critical Thinking
- Information technology
- Troubleshooting
- Team collaboration
- New Hire On boarding
- Operations support
Work History
Pharmacy Support Specialist
Baxter
Deerfield, IL
02.2022 - Current
- Skilled maintaining patient confidentially and adhering all HIPPA regulations
- Responsible for providing accurate, responsive, and efficient prescription processing, placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests.
- Set-up new accounts, document service requirements, maintain other records, and prepare customer required reports.
- Handle regulatory procedures for federal and state regulations.
- Responsible for handling aspects of prescription processing and order fulfillment for the Medical Products Renal business through answering calls and other non-phone related activities (fax, email, etc) in the Remote Order Processing Pharmacy.
- Assist pharmacists with functions related to the receipt, documentation, and fulfilling of prescription orders as permitted by pharmacy regulations.
- Ability to multitask in fast paced environment and prioritize tasks to meet deadlines
- Resolved customer inquiries promptly
- Collaborate with IT and Healthcare professionals to address medical inquires to provide appropriate guidance
- Provide Technical support for hardware and software issues.
- Perform proactive service support for troubleshooting.
- Monitor remote monitoring and management system alerts and notifications accordingly to respond to service tickets.
- Record accurately and timely documentation of customer complaints and action taken to resolve concern.
- Use established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Pharmacy Implementation Specialist
Advocate Aurora Health Integrated Services Center
Arlington Heights, IL
02.2017 - 03.2023
- Performed automation management and optimization to support input for implementation of operational changes, advancements, and site system standardization
- Analyze data in automation, remote dispensing, and medication history, to provide hand on support to sites
- Works independently in info systems to accurately review, merge, and interpret data from multiple data sources (Epic, BD Logistics, Omnicell and Connect Rx)
- Facilitated complex technical and clinical needs
- Implement task assigned to meet deadlines for Go-Lives
- Performs leadership skills such as delegation, team building, problem solving and decision making
- Collaborated cross functionally for process of improvements
- Managed equipment maintenance with automation.
Lead Pharmacy Technician Specialist
Northwestern Memorial Hospital
Chicago, IL
12.2012 - 02.2017
- Investigated medication transactions and safety reports,for patterns of drug diversion
- Coordinated daily activities, workflow and audits
- Assists in narcotic audits to ensure accurate narcotic record keeping for returns,outdated or unused controlled substances
- Performed pharmacy and nursing unit inspections and reconciled discrepancies
- Manage multiple audits accurately, and consistently track outcomes of multiple records.
- Trained new personnel on distribution system
- Analyze automatic dispensing, group purchasing and wholesale data to communicate with charge nurse to resolve discrepancies in areas of vulnerability in procurement, preparation and dispensing, prescribing,administration, and waste/removal processes
Pharmacy Tech III
Loyola University Medical Center
Maywood
01.2008 - 01.2013
- Prepared intravenous admixtures and enteral feeding using aseptic technique
- Maintain narcotic C2 safe inventory
- Refilled and delivered floor stock to Pyxis, patient specific re fills, reconcile orders, and fix discrepancies throughout hospital units
- Commended for multitasking abilities; frequently assigned to fast paced satellites such as OR which include sterile compounding, TPNs, pediatrics and chemotherapy
- DEA requirements for registration, record keeping and conducting physical inventories
Pharmacy Technician
Osco Drug
Elmhurst, IL
02.2004 - 06.2010
- Data entry
- Inventory management and third-party issue resolutions
- Prior authorizations and investigation audits to ensure accuracy of insurance
- Providing excellent customer service and insurance expertise
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician Intern
Walgreens
09.2003 - 03.2004
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
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