Yulissa Torres Santana
Fort Myers
Summary
Detail-oriented professional with 2 years of remote pharmacy support experience. Proficient in medical terminology and adept at learning pharmacy software and procedures quickly. Strong organizational skills and effective communication abilities, suited for dynamic healthcare environments. Ready to leverage customer service and problem-solving expertise in Pharmacy Support Specialist role.
Overview
2
2
years of professional experience
Work History
Pharmacy Support Specialist
CVS Specialty Pharmacy
01.2023 - 01.2025
- Delivered patient-centered support for specialty medications in a remote environment.
- Assisted customers with prescription orders, insurance coordination, and medication adherence.
- Maintained HIPAA compliance and ensured accuracy in sensitive health information.
- Provided empathetic communication and problem-solving to improve patient satisfaction.
- Collaborated with pharmacists and healthcare providers to resolve complex issues.
- Demonstrated adaptability and discipline in a work-from-home setting.
Education
Associate Degree -
Florida SouthWestern State College
Fort Myers, FL05.2026
Skills
- Customer Service & Patient Support
- Remote Work & Technology Proficiency
- Strong Communication & Organizational Skills
- Algebraic and Logarithmic Problem-Solving
- Critical Thinking & Analytical Reasoning
- Compassionate and Professional Interaction
- Team Collaboration & Independent Productivity
- Data entry
- Document filing
- Technical troubleshooting
- Resolving complaints
- Computer savvy
- Verifying orders
- Order documentation
- Safety protocol adherence
- Supporting pharmacy operations
- Resolving customer issues
- Processing orders
- Prescription fulfillment
- Filing documents
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Excellent communication
- Active listening
Strengths
- Resilient, disciplined, and methodical in mastering new skills
- Excels at connecting instructions to step-by-step solutions
- Synthesizes academic knowledge with practical experience to deliver clear, persuasive results
Languages
Spanish
Timeline
Pharmacy Support Specialist
CVS Specialty Pharmacy
01.2023 - 01.2025
Associate Degree -
Florida SouthWestern State College