LaTavia Williams
Dearborn Heights,MI
Summary
Experienced management professional with a proven track record of making a positive impact in company operations. Skilled in team leadership, customer service, and operational efficiency, dedicated to driving success and fostering a productive work environment.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Manager
The Refinery
09.2021 - 08.2024
- Assist in organizing and managing day-to-day activities
- Manage a team to achieve daily production goals
- Provide training and guidance to meet performance standards
- Resolve issues in a timely manner
- Ensure compliance with company policies and government regulations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Shift Supervisor
Benipal Subs
09.2017 - 08.2021
- Assign and oversee daily tasks to ensure smooth operations
- Maintain cleanliness and organization of the store
- Prioritize customer satisfaction by addressing inquiries and resolving complaints
- Utilize inventory software to manage stock levels and order supplies
- Perform physical activities such as lifting, walking, and standing for extended periods
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Detailer
Drive and Shine
11.2019 - 01.2020
- Inspect vehicle interiors and exteriors to assess condition
- Clean and restore vehicle interiors and exteriors
- Use cleaning products and tools to add shine and remove debris
- Apply protective treatments to minimize future damage.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Home Care Aide
Fresh Perspective Homecare
05.2018 - 09.2019
- Provide hands-on care and companionship to seniors and disabled individuals
- Assist with daily activities such as bathing, dressing, grooming, and meal preparation
- Maintain a safe and comfortable living environment through light housekeeping
- Accompany clients on errands and outings, ensuring their safety and independence
- Administer medications and maintain accurate log books in clients’ homes
- Transport clients to appointments and daily errands.
Package Handler
TEMP SERVICE
06.2016 - 07.2016
- Sort and pack items for shipment or storage, ensuring proper labeling and packaging
- Maintain a clean and organized work area
- Use packaging materials and tools efficiently and safely
- Follow company guidelines for packaging and handling
- Assist with loading and unloading packages, ensuring timely and accurate delivery.
Education
Bachelor of Psychology - Psychology
Kalamazoo Community College
Kalamazoo 09.2020 - 12.2027
High School or Equivalent -
Trillium Academy
Taylor, MI06.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Elderly Care
- Customer-Oriented
- Employee Training
- Staff Management
- Workplace Safety
Accomplishments
- Employee of the month won twice
- Manager of the month four times
- Top sales employee won twice
Timeline
Assistant Manager
The Refinery
09.2021 - 08.2024
Bachelor of Psychology - Psychology
Kalamazoo Community College
09.2020 - 12.2027
Detailer
Drive and Shine
11.2019 - 01.2020
Home Care Aide
Fresh Perspective Homecare
05.2018 - 09.2019
Shift Supervisor
Benipal Subs
09.2017 - 08.2021
Package Handler
TEMP SERVICE
06.2016 - 07.2016
High School or Equivalent -
Trillium Academy
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