Latavia Wilson
Covington,GA
Summary
Driven professional with a proven track record in customer service and time management, honed at companies like Walmart. Excelled in front-end performance optimization and relationship building, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office and adept at handling sensitive information, consistently achieving and surpassing goals with strong communication and organizational abilities.
Overview
3
3
years of professional experience
Work History
Front End Associate
Walmart
Madison, GA
09.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
Pharmacy Technician
Ultimate Staffing
Remote- Columbus, GA
07.2023 - 12.2023
- Increased pharmacy productivity by effectively prioritizing tasks and maintaining focus on time-sensitive assignments.
- Enhanced pharmacy efficiency by accurately inputting prescription data into the system.
- Established strong rapport with patients by courteously addressing inquiries over phone calls regarding their prescriptions or insurance-related concerns.
- Facilitated timely order processing by promptly entering customer information and medication details into the database.
- Played an essential role in achieving daily operational goals within the pharmacy team through consistent execution of assigned tasks.
Customer Service Representative
Senture
Remote- Phenix City, AL
01.2023 - 06.2023
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Scheduling in-home and Virtual health visits with patients over the phone.
Customer Service Agent
The Guardian Life Insurance Company
Remote- Phenix City, AL
01.2022 - 02.2023
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
Education
Technical Diploma -
Central Highschool
Phenix City05.2018
Skills
- Customer Service
- Time Management
- Front-end Performance Optimization
- Product restocking
- Team contribution
- Retail transactions
- Merchandising and display assembly
- JIRA software
- Friendly and Helpful
- Cash Handling
- Reliable and Responsible
- Customer Assistance
- Organization
- Adaptable and Flexible
- Decision-Making
- Attention to Detail
- Creative Thinking
- Honest and Dependable
Timeline
Front End Associate
Walmart
09.2024 - Current
Pharmacy Technician
Ultimate Staffing
07.2023 - 12.2023
Customer Service Representative
Senture
01.2023 - 06.2023
Customer Service Agent
The Guardian Life Insurance Company
01.2022 - 02.2023
Technical Diploma -
Central Highschool