Latawn Adams
Raleigh,NC
Summary
Diligent worker who is open to innovative ideas and new challenges. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 15 years of experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Reginal Support Center (RSC III)
Spectrum
Morrisville, NC
06.2016 - Current
- Coordinate with project management for scheduling installs, SRO, Laterals and work orders
- Field op support for corporate clients and field operation
- Managed escalated cases with professionalism and urgency, prioritizing critical issues effectively while balancing multiple priorities simultaneously.
- Route residential ,specialty and SMB technicians to meet on time arrival goal of 90%
- Add or remove equipment for technicians .
- Manage multiple Webex chats with field operation leaders
- Function as (POC) point of contact when leadership is out for the day.
Retail Store Specialist
Time warner Cable
Raleigh, NC
06.2014 - 03.2017
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
- Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
- Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
- Increased sales revenue by promoting store promotions and upselling products.
- Exceeded personal sales goals consistently while contributing to overall store performance metrics of 80% achievement.
Inbound sales
Time warner Cable
College Point, NY
09.2007 - 08.2012
- Receive inbound calls from customers looking to set up Cable, internet, or home phone service
- Achieved monthly revenue quota and metrics
- Maintained current knowledge of services offered to effectively respond to customers queries
- Help Desk Run credit checks to see if customers are able to set up service
- Converted inbound calls into sales 95% of time.
- Consistently met or exceeded daily sales targets by utilizing up-selling techniques and effective communication skills.
Education
NCTI Certified
Atlanta, GA12.2017
High School Diploma -
CORNERSTONE CHRISTIAN CORRESPONDENCE H.S
Atlanta, GA06.2005
Skills
- Basic Knowledge of Computers
- Office Suite
- Microsoft office
- Excel
- ICOMS
- Salesforce
- CSG
- Remedy
- Outlook
- Training and mentoring
- Empathy and patience
Timeline
Reginal Support Center (RSC III)
Spectrum
06.2016 - Current
Retail Store Specialist
Time warner Cable
06.2014 - 03.2017
Inbound sales
Time warner Cable
09.2007 - 08.2012
NCTI Certified
High School Diploma -
CORNERSTONE CHRISTIAN CORRESPONDENCE H.S