LATAWNYA EVANS

• Work with and establish site of care, coordinating with patients, providers, and specialty pharmacies
• Streamlined processes, reducing PEF to IV transition time by 43%
• Train and mentor new employees on industry practices and operations
• Build strong relationships with key stakeholders to improve patient access
• Provide education and support to HCPs and staff regarding reimbursement and payer access

ACCREDO SPECIALTY PHARMACY LIAISON (Rotational Project)

03/2024 – 05/2025

• Communicate daily with Accredo regarding pending and active cases, including PA expirations and outstanding issues.

• Act as a resource and guide for PALs, providing education on the Accredo process (LOAs, SCA, timeline expectations).

• Attend weekly Accredo case review calls and provide updates to PALs.

• Monitor daily dispense reports and blinded patients.

• Ensure best practices for SPP communication, documentation, and case management.

• Established specialty pharmacy connectivity to improve access and reimbursement
• Implemented patient experience strategies to enhance the patient journey
• Provided top-level customer service to HCPs and their staff, resolving access and reimbursement challenges

• Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
• Apply knowledge of specialty pharmacy core services and buy and bill process to assist customers in navigating complexity of access
• Sets ambitious objectives in developing, explaining, and implementing innovative solutions for patient access
• Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
• Educated HCPs and staff on prior authorization requirements, coverage status, payer appeal requirements, alternate funding options for uninsured and uninsured, and all associated processes and timelines.
• Managed caseload of approximately 350 patients at launch of product; all while maintaining relationships with key stakeholders and working on key initiatives with HUB vendor.

• Active role in launching large-scale, long-term patient support program, in partnership with Genzyme.
• Act as Active role in launching large-scale, long-term patient support program, in partnership with Genzyme.
• Act as primary resource for patient services program including problem resolution, reimbursement support, site visits, and delivered patient programs.
• Provide education to customers and patients regarding program and protocol-specific processes, documentation, and clinical coordination to be implemented throughout all phases of program cycle.
• Managed approximately 75 incoming calls & emails per day from customers and patients.
• Enhanced patient outcomes by developing and implementing evidence-based educational programs for clinical staff.
• Primary resource for patient services program including problem resolution, reimbursement support, site visits, and delivered patient programs.
• Provide education to customers and patients regarding program and protocol-specific processes, documentation, and clinical coordination to be implemented throughout all phases of program cycle.
• Managed approximately 75 incoming calls & emails per day from customers and patients.
• Enhanced patient outcomes by developing and implementing evidence-based educational programs for clinical staff.