Latea Johnson
Columbus,OH
Summary
LMJ Quality Moving is a woman-owned small business providing exemplary moving and cleaning services throughout the City of Columbus. Successful collaborator with more than 9+ years in the moving business world. Keen to expand business relationships and expand valuable partners. Hardworking and reliable driver/mover with strong ability in residential and commercial moving. Highly organized, proactive and punctual with team-oriented mentality.
Currently contracted since 2022 through Franklin County Office on Aging to pack and move seniors throughout Franklin County. Motivated business professional bringing 10+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Results-oriented professional with strong business background. Skilled in overseeing financial, operational, marketing and customer service areas. Proven abilities in launching and growing successful businesses.
Overview
12
12
years of professional experience
Work History
Moving Company Owner
L Monee Enterprises Dba LMJ Quality Moving
03.2019 - Current
- Kept vehicles in good operating condition with thorough inspections and basic maintenance.
- Packed and unloaded household items, paying special attention to fragile items and carefully securing every load for optimal protection and balance.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Reduced overhead costs by identifying inefficiencies in operational processes, reorganizing teams when necessary for better outcomes.
- Developed long-term relationships with key clients, vendors and service providers.
- Created systems and procedures to streamline business processes and optimize resources.
- Enhanced customer satisfaction with timely and professional communication, addressing concerns and resolving issues promptly.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Loaded, balanced and secured product to safely transport goods.
- Delivered customer orders to homes and places of business within established time frames.
- Utilized hand trucks and dollies to load and unload materials off trucks.
- Maintained telephone contact with customers and employees to receive delivery instructions.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Compliance Auditor
State Of Ohio
04.2018 - 05.2022
- Improved financial transparency by providing clear communication of audit results to stakeholders through detailed reports and presentations.
- Assessed third-party vendor relationships for compliance concerns, minimizing potential risks associated with external partnerships.
- Maintained up-to-date knowledge of regulatory changes affecting the business landscape, proactively adapting audit strategies as needed.
- Collaborated with cross-functional teams to ensure timely implementation of corrective actions, mitigating potential compliance issues.
- Championed a proactive approach to risk management by identifying emerging trends, potential threats, and areas of opportunity for strengthening organizational resilience.
- Facilitated open discussions with process owners regarding identified deficiencies, encouraging collaborative problem-solving efforts toward resolution.
- Promoted ethical decision-making within the organization by serving as a trusted resource for addressing complex compliance questions or concerns.
- Reduced financial risks through meticulous analysis of financial statements, internal controls, and operational procedures.
- Provided expert guidance on compliance requirements, ensuring informed decision-making across the organization.
- Strengthened overall corporate governance with comprehensive audit findings and actionable recommendations.
- Prepared reports for templates and maintained compliance database.
- Participated in various training and development programs.
- Conducted regular follow-up audits to verify that previously identified issues were effectively resolved or mitigated.
- Fostered a culture of accountability by regularly monitoring adherence to regulatory guidelines and reporting non-compliance instances to senior management.
- Delivered comprehensive training programs for employees on key compliance topics, fostering a sound understanding of relevant regulations and best practices.
- Evaluated the effectiveness of existing enterprise-wide risk management strategies in safeguarding organizational assets from potential threats or liabilities.
- Analyzed all audit results and resolved all compliance issues.
- Supported the development of company-wide policies and procedures in alignment with industry standards and legal requirements.
Moving Coordinator
Moving And Storage
12.2012 - 04.2018
- Moved over hundreds of customer boxes weighing up 100+ lbs to and from trucks.
- Cleaned job sites and properties of packing material after loading trucks with boxes and furniture.
- Wrote and followed quality and service standards for box packing and maintained 100% customer satisfaction rates.
- Walked through customer sites with checklists to verify job completion.
- Maintained safe driving habits to protect property and general public on roadways.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Managed proper transportation of dangerous goods with no incidents.
- Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
- Followed customer instructions about placement of items and special considerations for handling.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Communicated information to customers regarding shipping times, insurance options and delivery costs.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Protected company inventory by maintaining and organizing storage areas.
- Transported furniture and boxes using hand truck.
- Coordinated logistics of long-distance moves involving multiple parties or locales, optimizing timelines while minimizing disruptions for clients.
- Reduced client complaints by efficiently resolving issues and addressing concerns in a timely manner.
- Implemented an organized system to track inventory and ensure proper handling of clients'' belongings during moves.
- Provided support to team members as needed, fostering a positive work environment that encouraged collaboration and efficiency.
- Developed custom move plans tailored specifically to individual client needs, leading to increased customer satisfaction ratings.
- Handled complex situations requiring problem-solving skills; quickly adapted strategies based on unforeseen challenges that arose during the moving process.
- Conducted post-move follow-ups with clients to gather feedback and identify areas for improvement in future projects.
- Collaborated with sales representatives to provide accurate quotes for potential clients, ensuring transparency and trustworthiness from the start.
- Managed move schedules for optimal efficiency, resulting in consistently meeting or exceeding deadlines.
- Maintained detailed records of all moves, facilitating easy tracking of past projects and future improvements.
- Implemented a system to track and manage client paperwork, ensuring all necessary documents were easily accessible and secure.
- Continuously researched industry best practices and trends, incorporating this knowledge into the company''s moving coordination processes to stay ahead of the competition.
- Assisted in training new employees on company policies, procedures, and best practices to maintain high-quality service standards across the board.
- Streamlined the moving process by effectively coordinating with clients, movers, and other stakeholders.
- Operated power tools and special machinery to move, pick up and store products.
- Drove truck safely to deliver items in original condition to destination.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Received payments for services and kept detailed documentation.
- Established relationships with local businesses and vendors to secure cost-effective moving supplies and services for clients.
Education
BBA - Business Management
South Univers
Warrensville Heights, OH United States05.2017
Skills
- Employee Motivation
- Hiring and Onboarding
- Performance Assessment
- Customer Service Management
- Budget Control
- Team Leadership
- Management Team Building
- Recruitment and Hiring
- Assignment Delegation
- Decision Making
- Focus and Follow-Through
- Cost Reduction
- Originality and Creativity
- Quality Assurance
Timeline
Moving Company Owner
L Monee Enterprises Dba LMJ Quality Moving
03.2019 - Current
Compliance Auditor
State Of Ohio
04.2018 - 05.2022
Moving Coordinator
Moving And Storage
12.2012 - 04.2018
BBA - Business Management
South Univers
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