Latedra Burkhalter
Starkville,Mississippi
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
5
5
years of professional experience
Work History
Medicaid Support
Conduent
12.2023 - Current
- Improved cash flow management through diligent monitoring of aging accounts receivable reports, prioritizing high-risk accounts for immediate action.
- Corrected, completed and processed claims for multiple payer codes.
- Conducted thorough research on complex claim issues, effectively resolving discrepancies and ensuring accurate reimbursement.
- Contributed to a positive work environment by collaborating effectively with colleagues and demonstrating strong problem-solving abilities in challenging situations.
General Merchandiser
Home Depot
11.2023 - 01.2024
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Developed strong relationships with vendors, negotiating favorable terms and conditions for product orders.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Coordinated efficient organization, palletizing and transportation of completed packages.
Assembly Line Worker
PACCAR
01.2023 - 10.2023
- Installed, adjusted and repaired automated machines and robots.
- Assisted in inventory management, ensuring adequate supplies were available for efficient production operations.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
- Utilized safety devices and procedures to protect personnel and equipment.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Customer Experience Manager
Five Below
06.2022 - 01.2023
- Introduced self-service options for common queries, freeing up staff to focus on more complex cases and proactive efforts.
- Coordinated with design and media teams to develop high-quality creative assets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Created and managed social media campaigns to increase brand engagement.
- Organized quarterly workshops for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
Store Manager
Tuesday Morning
11.2018 - 02.2022
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Starkville High School
Starkville, MS05.2011
Skills
- Decision-Making
- Claims Processing
- Credit Extension Negotiation
- Insurance Company Communication
- Payment posting
- Training and Teaching
- Microsoft Office
- Codes reviewing
- Documentation and Recordkeeping
- Accurate payment posting
- Audit Procedures
- Relationship Building
Timeline
Medicaid Support
Conduent
12.2023 - Current
General Merchandiser
Home Depot
11.2023 - 01.2024
Assembly Line Worker
PACCAR
01.2023 - 10.2023
Customer Experience Manager
Five Below
06.2022 - 01.2023
Store Manager
Tuesday Morning
11.2018 - 02.2022
High School Diploma -
Starkville High School
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