Latedra Walthour
Miami,FL
Summary
I am known for successfully handling escalated customer support issues. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas
02.2023 - Current
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Responded quickly to incidents and assessed active situations for security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Front Desk Receptionist/Office Assistant
Foot Doctor
08.2022 - 09.2022
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Organized, maintained and updated information in computer databases.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
Royal Carribbean Cruise IT Building
Platinum Group Security
01.2021 - 01.2022
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Facilitated smooth evacuation drills for staff members, reinforcing proper procedures in case of an actual emergency.
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Examined doors, windows and gates to verify security.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Education
Career college in Front office Medical Billing & Coding -
Florida Career College-Miami
Pembroke Pines, FL09.2022
High school diploma -
Carol city senior high
06.2011
Skills
- Multi-Line Phone Systems
- Report Generation
- Delivery Scheduling
- Quality Control
- Transaction Processing
- Medical terminology knowledge
- Report Preparation
- Account updating
- Billing Adjustments and Refunds
- Data Management
Certification
- AED Certification
- Guard Card
- Driver's License
Timeline
Security Officer
Securitas
02.2023 - Current
Front Desk Receptionist/Office Assistant
Foot Doctor
08.2022 - 09.2022
Royal Carribbean Cruise IT Building
Platinum Group Security
01.2021 - 01.2022
Career college in Front office Medical Billing & Coding -
Florida Career College-Miami
High school diploma -
Carol city senior high