Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lateece Smith

Milwaukee,WI

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

8
8
years of professional experience

Work History

Associate Banker

Chase Bank
01.2021 - Current
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Front Desk Agent

Sheraton Hotels
08.2018 - 03.2020
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Airport Customer Service Agent

United Airlines
10.2015 - 05.2018
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Used airline computer system to create airline tickets and boarding passes.

Education

No Degree - Marketing

Milwaukee Area Technical College
Milwaukee, WI
05.2024

Skills

  • Mathematical Accuracy
  • Inbound Customer Calls
  • Analytical Thinking
  • Risk Management Policies
  • Closing Procedures
  • Security Controls
  • Money Transfers
  • Currency Exchange
  • Cash Handling

Timeline

Associate Banker

Chase Bank
01.2021 - Current

Front Desk Agent

Sheraton Hotels
08.2018 - 03.2020

Airport Customer Service Agent

United Airlines
10.2015 - 05.2018

No Degree - Marketing

Milwaukee Area Technical College

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Lateece Smith