Lateefah Murray
Greater New York City -Metro Area
Summary
Professional Summary: Dynamic and detail-oriented professional with extensive experience in luxury fashion authentication, retail management, and customer service. Proven track record of excellence in authenticating luxury products, mentoring junior team members, and driving operational efficiency. Skilled in communication, problem-solving, and leadership, with a passion for delivering exceptional customer experiences.
Overview
13
13
years of professional experience
Work History
Authentication Associate
Rebag
Brooklyn, NYC
08.2023 - 12.2023
- Authenticate luxury pre-owned apparel and shoes from marquee luxury brands
- Authenticate luxury pre-owned handbags from marquee luxury brands
- Mentor Junior Authenticators and our team at large
- Assist in establishing authentication guidelines and standards per brand, model, style, etc
- Assist in refining authentication processes to enable accurate and expedient recognition of anomalies
- Assist in continuously developing content and resources around authentication.
High-Risk Authenticator
The Real Real
Phoenix, AZ
06.2021 - 08.2023
- Specialize in Furs & Exotic Skins
- Specialize in Streetwear and sneakers
- Price Luxury/Marquis/Special items based on Price Range Tool and databases
- Executes with great attention to detail; collects and researches data; uses intuition and experience to complement data
- Locate brand identifiers such as holograms, date codes, authenticity cards, and hallmarks
- Evaluate the quality of materials and construction
- Research items to determine style, name, season, and retail price.
Senior Authenticator
The Real Real
Phoenix, AZ
- Authenticate luxury products by locating brand identifiers (holograms, date codes, authenticity cards)
- Evaluate the quality of materials and construction of consigned luxury goods for authentication identification
- Review sales daily to make sure the best titles, descriptions, and copy are used, items are priced correctly and images are compliant with standards
- Inspect consigned luxury products for condition and acceptance standards (Quality Control)
- Price merchandise based on retail value, condition, and style.
Office Manager/Retail Specialist
SHOE-INN
Englewood, NJ
02.2020 - 06.2021
- Communicates with all 8 retail locations
- Pulled online orders using the backend-Shopify
- Creating promotional offers and checking to see that these are uploaded precisely
- Examining sales-related metrics to inform restocks
- Reporting on the utility of existing and novel strategies
- Organize office operations and procedures
- Provide support in troubleshooting and resolving customer issues and concerns.
Customer Experience Associate
Rent the Runway
Secaucus, NJ
07.2018 - 08.2019
- Serving as a proud brand ambassador of Rent the Runway, constantly championing our core values to democratize fashion
- Maintain knowledge of all Rent the Runway products including, styles, and inventory
- Responsible for assisting customers in finding styles that meet their style and event needs.
Freelance Merchandising Sample Assistant
Eileen Fisher
New York, NYC
04.2018 - 06.2018
- Responsible for all sample management and organization of the sample library
- Support the design merchandising and sales team with all day-to-day responsibilities
- Prepared collection by checking in, steaming, and rigging for the showroom
- Assisting with all day-to-day showroom and office responsibilities
- Worked cross-functionally with all internal teams.
Showroom & Sales Intern
Mamiye Brothers-Wallflower Denim & Sales
New York, NYC
08.2017 - 12.2017
- Provided administrative support for the sales and design team
- Picked up samples and managed the tracking and organizing of samples
- Collaborated with web, multimedia, and art design staff to create multimedia websites that represent brand and company visual standards
- Worked cross-functionally with teams of photographers, fashion coordinators, directors, producers, stylists, make-up artists, models, and clients to produce desired looks, and finish photo shoots with tight deadlines.
Assistant Store Manager/Visual Merchant
MILK AND HONEY BABIES
Englewood, NJ
09.2015 - 12.2017
- Dealt with customer queries and complaints
- Dressed mannequins for displays and took photographs of displays and signage
- Responsible for opening and closing the store
- Issued receipts, refunds, credits, or changes due to customers and processed returns and exchanges
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Visual Merchant
JCREW
Paramus, NJ
06.2011 - 06.2015
- Developed ideas or planned for merchandise displays or window decorations
- Consulted with advertising or sales staff to determine the type of merchandise to be featured and the time and place for each display
- Describe merchandise and explain the used operation and care of merchandise to customers
- Placed prices or descriptive signs on backdrops, fixtures, and merchandise.
Education
Fashion Merchandising -
Berkeley College
12.2017
Skills
- Knowledgeable in Office 365 (Excel, PowerPoint, Word & Outlook)
- Google Docs & Sheets
- Shopify POS, Square POS, and Clover
- Operations Management
- Leadership
- Training And Mentoring
- Positive And Professional
- Sales Experience
- Sales Skills
- Administrative Support
- Workload Management
Timeline
Authentication Associate
Rebag
08.2023 - 12.2023
High-Risk Authenticator
The Real Real
06.2021 - 08.2023
Office Manager/Retail Specialist
SHOE-INN
02.2020 - 06.2021
Customer Experience Associate
Rent the Runway
07.2018 - 08.2019
Freelance Merchandising Sample Assistant
Eileen Fisher
04.2018 - 06.2018
Showroom & Sales Intern
Mamiye Brothers-Wallflower Denim & Sales
08.2017 - 12.2017
Assistant Store Manager/Visual Merchant
MILK AND HONEY BABIES
09.2015 - 12.2017
Visual Merchant
JCREW
06.2011 - 06.2015
Senior Authenticator
The Real Real
Fashion Merchandising -
Berkeley College
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