Jenna Hernandez
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concierge
The Grove
Los Angeles, CA
10.2022 - Current
- Performing administrative tasks such as filing documents or updating databases.
- Collaborating with other departments to ensure efficient operations.
- Providing assistance with luggage storage or retrieval when necessary.
- Scheduling appointments for restaurant reservations upon request (including VIPs).
- Greeting guests and providing excellent customer service.
- Answered phone calls promptly and professionally.
- Handled guest complaints in a timely manner.
- Handled mail and package deliveries, keeping items secure.
- Retained knowledge of local events to offer recommendations and personal services.
- Arranging special accommodations for guests to enhance visitor experiences (Surprise & Delight).
- Researched information on local restaurants, entertainment venues, and shopping centers for guest convenience.
- Assisting with guest resolution and guest check-in for our seasonal operation at our Santa House. This is an addition to managing my daily tasks as concierge.
Costume Character/Helper Clerk
The Grove
Los Angeles, CA
11.2023 - Current
- Greeted guests and posed for pictures in character costume.
- Assisted with crowd control and interacted with children to help ensure safety at events.
- Developed creative ideas to enhance the guest experience while in character.
- Interacted with guests in a professional manner, answering questions about characters, attractions, or park policies and procedures.
- Ensured accuracy of information provided to guests regarding the character's background story and personality traits.
Fan Services Representative
Los Angeles Dodgers
Los Angeles, CA
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding services.
- Followed up with customers to ensure satisfaction with services received.
- Provided technical support to clients via telephone, email, and in-person visits.
- Generated reports on customer feedback to identify areas of improvement for the company's services.
- Created detailed documentation of procedures related to customer service operations.
Education
Advertising And Public Relations
California State University - Dominguez Hills
Carson, CA05.2026
Skills
- Travel Coordination
- Social Media Networking
- Customer Service
- Event Planning
- Guest Relations
- Knowledgeable in Office 365
- Marketing
- Guest Experiences
- Hospitality
- VIP Services
- Telephone Etiquette
- Team Collaboration
- Bilingual Spanish and English
- Public Speaking
Certification
- Certified in CPR & First Aid
References
References available upon request.
Timeline
Fan Services Representative
Los Angeles Dodgers
03.2024 - Current
Costume Character/Helper Clerk
The Grove
11.2023 - Current
Concierge
The Grove
10.2022 - Current
Advertising And Public Relations
California State University - Dominguez Hills