Casey McClara
Little Rock,AR
Summary
Dynamic and adaptable professional with a proven track record at University Of Arkansas, where I enhanced student performance in math and science. Known for exceptional communication and problem-solving skills, I consistently exceeded guest expectations at Building Inspector Jo, LLC, improving overall satisfaction. Expert in customer service and event planning, I bring a strong work ethic and a proactive attitude to every challenge. Energetic Banquet Cook produces hot and cold food items with speed and accuracy to maintain high standards of quality for banquet and catering events. Possesses considerable knowledge in food preparation, presentation and portion control. Consistently maintains organization, cleanliness and sanitation of work areas and equipment to meet health and safety regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
Building Inspector Jo, LLC
07.2022 - 06.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Collaborated with property management team to address any concerns or requests from residents promptly.
- Assisted in the development of marketing materials aimed at attracting new tenants while highlighting property amenities.
- Developed strong relationships with local businesses to improve community relations and provide valuable resources for residents.
College Math & Science Tutor
University Of Arkansas
07.2018 - 11.2023
- Led group study sessions in which students worked collaboratively to solve complex problems or analyze scientific data together.
- Facilitated engaging workshops on topics such as test-taking strategies or study habits geared towards improving academic performance in math and science courses.
- Utilized various teaching methods, including visual aids, mnemonic devices, and practical applications, to accommodate diverse learning preferences among students.
- Assisted college students in preparing for standardized tests such as the SAT or ACT by reviewing essential math and science concepts covered on the exams.
- Served as a mentor for new tutors, sharing best practices and offering guidance on effective teaching methods for college-level math and science courses.
- Enhanced student performance in math and science courses by providing individualized tutoring sessions focused on specific subject areas.
- Developed customized lesson plans tailored to each student''s learning style, resulting in increased comprehension and retention of course material.
- Cultivated a supportive learning atmosphere, encouraging students to ask questions and seek clarification on difficult concepts.
- Supported professors by serving as a knowledgeable resource for students who required additional assistance outside of regular class hours.
- Employed creative problem-solving techniques during tutoring sessions, helping students develop their own strategies for tackling challenging math or science problems.
- Maintained accurate records of each student''s progress, sharing updates with parents/guardians as needed to support their child''s academic success.
- Collaborated with fellow tutors and instructors to develop new strategies for addressing common student challenges in math and science coursework.
- Conducted comprehensive assessments to identify students'' strengths and weaknesses, allowing for targeted instruction to improve academic performance.
- Increased overall student confidence in their math and science abilities through consistent encouragement and constructive feedback during tutoring sessions.
- Collaborated with other tutors to create supplementary materials, such as study guides or practice worksheets, that reinforced key course concepts.
- Provided valuable guidance on homework assignments or projects that required critical thinking skills combined with a solid understanding of mathematical principles or scientific theories.
- Improved student understanding of complex math and science concepts by utilizing real-world examples and hands-on activities.
- Contributed to a positive learning environment by fostering strong relationships with students, encouraging open communication, and promoting active engagement during tutoring sessions.
Banquet Cook
Hot Springs Convention Center
08.2018 - 09.2020
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Practiced safe work habits to avoid possible injury to self or other employees.
- Learned menu items produced by assigned station to achieve proper quantities.
- Ordered food and supplies used to prepare meals for [Number] people.
- Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently.
- Maintained open communication with colleagues and supervisors to proactively address potential issues and ensure a successful event.
- Trained new staff members on kitchen procedures, ensuring consistency in quality among all team members.
- Maintained a clean and sanitary work environment in compliance with health department regulations, promoting food safety standards.
- Demonstrated versatility in culinary skills by proficiently preparing diverse cuisine types for various banquet themes.
- Streamlined kitchen operations for banquets by efficiently organizing workstations, equipment, and ingredients.
- Increased efficiency by creating detailed prep lists for each event to ensure that tasks were completed on schedule without compromising quality.
- Enhanced guest satisfaction by preparing high-quality banquet dishes according to predetermined menus and recipes.
- Collaborated with the banquet team to ensure timely delivery of meals, resulting in positive feedback from clients.
- Received recognition from management for consistently meeting deadlines without sacrificing dish quality or presentation.
- Assisted the executive chef with planning seasonal menus that showcased fresh ingredients and innovative flavor combinations.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Prepared and served various food items in fast-paced environment.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Education
Bachelor of Science - Sociology
University of Arkansas At Little Rock
Little Rock, AR12.2021
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Proactive attitude
- Guest Services
- Telephone Etiquette
- Team player mentality
- Exceptional communication
- Training and mentoring
- Maintaining Composure
- Detail-oriented approach
- Interpersonal communications
- Administrative Support
- Conflict Resolution
- Cash Handling
- Event Planning
- Vendor interaction
- Team Supervision
- Community Relations
- Reservations Management
- Quality Assurance
- Hospitality service expertise
- Tech-savvy abilities
- Reservation coordination
- Management interaction
- Accurate record keeping
- Housekeeping
- Project Oversight
- Travel Coordination
- Office streamlining
- Social media networking
- Clear Communication
- Calendar and Scheduling Software
- Event and Party Planning
- Sightseeing Tours
- Travel Arrangement Coordination
- Childcare Arrangement
Certification
- Red Cross Certified - Advanced First Aid and CPR-
updated 2024
- Home Inspection Certification- no experation
- Certified Nurses Aid
- Patient Care technician
- ServSafe
Timeline
Concierge
Building Inspector Jo, LLC
07.2022 - 06.2024
Banquet Cook
Hot Springs Convention Center
08.2018 - 09.2020
College Math & Science Tutor
University Of Arkansas
07.2018 - 11.2023
Bachelor of Science - Sociology
University of Arkansas At Little Rock
- Red Cross Certified - Advanced First Aid and CPR-
updated 2024
- Home Inspection Certification- no experation
- Certified Nurses Aid
- Patient Care technician
- ServSafe
Similar Profiles
Andelyn LaursenAndelyn Laursen
Co-Founder at Shoppy Jo LLCCo-Founder at Shoppy Jo LLC
Bob YangBob Yang
Assistant Manager at Jo Mama’s Kitchen LLCAssistant Manager at Jo Mama’s Kitchen LLC
Jacqulin IbarraJacqulin Ibarra
Transaction Coordinator at The Jennifer Jo Real Estate Brokerage, LLCTransaction Coordinator at The Jennifer Jo Real Estate Brokerage, LLC