Lateefah Singleton
Newberry,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Alorica
11.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
Customer Service Representative
TTEC
06.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
CNA
White Oak Manor
10.2018 - 05.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Newberry High School
Newberry, SC06.2014
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Customer Relations
Timeline
Customer Service Agent
Alorica
11.2023 - Current
Customer Service Representative
TTEC
06.2020 - 04.2023
CNA
White Oak Manor
10.2018 - 05.2020
High School Diploma -
Newberry High School
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