Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lateefah Singleton

Newberry,SC

Summary

  • Dynamic customer service professional with extensive experience at Alorica and Concentrix, adept at conflict resolution and relationship building. Proven track record of enhancing customer satisfaction through active listening and critical thinking, resulting in increased loyalty. Skilled in data entry and complaint handling, consistently delivering satisfactory outcomes in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Alorica
Remote
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Concentrix
Remote
03.2022 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Certified Nursing Assistant

White Oak Manor
Newberry, SC
07.2019 - 01.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

High School Diploma - High School

Newberry High School
Newberry, SC
06.2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience

Timeline

Customer Service Representative

Alorica
06.2024 - Current

Customer Service Representative

Concentrix
03.2022 - 01.2024

Certified Nursing Assistant

White Oak Manor
07.2019 - 01.2022

High School Diploma - High School

Newberry High School