Dynamic customer service professional with extensive experience at Alorica and Concentrix, adept at conflict resolution and relationship building. Proven track record of enhancing customer satisfaction through active listening and critical thinking, resulting in increased loyalty. Skilled in data entry and complaint handling, consistently delivering satisfactory outcomes in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
Remote
06.2024 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Customer Service Representative
Concentrix
Remote
03.2022 - 01.2024
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Certified Nursing Assistant
White Oak Manor
Newberry, SC
07.2019 - 01.2022
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.