Lateefah Walls
South Brunswick
Summary
Detail-oriented Professional with over 20 years of experience in high-volume documentation, data integrity, and enterprise system management. Currently finalizing Certification in Medical Billing and Coding, with a focus on translating complex operational data into accurate, compliant records. Highly skilled in navigating intricate software environments (SAP/CRM) and resolving documentation exceptions with precision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resolutions Specialist/CSR
ETS Via Adecco
02.2025 - Current
- Utilized critical thinking to investigate and resolve escalated technical and registration issues, maintaining strict service level guidelines.
- Collaborated across departments to gather missing data points and streamline service processes using CRM tools.
- Managed high-volume case documentation, ensuring each file was fully completed and accurately recorded within required timelines.
CSR Disabilities Specialist
ETS Via Adecco
02.2024 - 06.2024
- Coordinated testing accommodations, requiring high attention to detail and strict adherence to sensitive documentation standards.
- Improved turnaround times for documentation and service coordination through proactive follow-up with students and coordinators.
- Provided accurate, companionate support to examinees with testing accommodations.
Ecommerce/Logistics Specialist
Bradford Warehouse/US Logistics Solutions
09.2020 - 12.2023
- Over 10 years of experience managing complex logistics databases, including billing info, load details, and delivery confirmations.
- Processed and tracked high-volume orders using internal and third-party systems to ensure accurate fulfillment.
- Acted as a primary point of contact for resolving routing and documentation exceptions in fast-paced environments.
Housing Office Assistant
Menlo Manor Via People Ready
02.2018 - 07.2020
- Assisted with complex application and eligibility processes for Section 8 housing, verifying income and maintaining resident files for compliance.
- Greeted residents and visitors at the leasing/housing office, answered phone calls, directed inquiries to the appropriate team members, and maintained a professional, welcoming reception area.
- Managed account ledgers, processed payments, and updated databases to ensure accurate financial record-keeping.
Education
Graduate Certificate - Medical Billing And Coding
DeVry University
Online02-2026
Skills
Medical Billing & Coding: ICD-10-CM, CPT, HCPCS (Coursework In-Progress), Documentation Management, EHR
Systems & Software: CRM, SAP software utilization, Microsoft Office/Google Suite, Shopify, Amazon platforms
Core Competencies: Data Entry Accuracy, Critical Thinking, Regulatory Compliance Support, Conflict Resolution, Multi-tasking
Certification
Customer Service Fundamentals Certificate - Present
Additional Information
First Aid Certified
Timeline
Resolutions Specialist/CSR
ETS Via Adecco
02.2025 - Current
CSR Disabilities Specialist
ETS Via Adecco
02.2024 - 06.2024
Ecommerce/Logistics Specialist
Bradford Warehouse/US Logistics Solutions
09.2020 - 12.2023
Housing Office Assistant
Menlo Manor Via People Ready
02.2018 - 07.2020
Graduate Certificate - Medical Billing And Coding
DeVry University