Lateeshia Miller
Customer Service Specialist
Cordova,TN
Summary
Skilled Collections Specialist offering 11 years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Child Care Provider
Self Employed Daycare
Cordova, TN
10.2020 - 02.2022
- Cared for children ages 6 weeks to 4 years old in nurturing and age-appropriate way.
- Offered top-notch care to 3+ children at once, ranging in age from 6 weeks to 4 years old..
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Met with parents about daily activities, positive developments and issues.
Debt Collection Specialist, Customer Service Rep
Credit Control LLC
Cordova , TN
08.2018 - 03.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Trained new team members on scripts, company services and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Debt Collection Specialist
Regional Adjustment Bureau Inc.
Cordova , TN
09.2009 - 07.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Material Handler
Aerotek
Memphis, TN
09.2008 - 02.2009
- Kept storage areas organized, clean and secure to fully protect company assets.
- Monitored production schedule to keep proper amount of inventory on hand.
- Verified quantity and description of materials received by checking merchandise against packing list.
Cashier, Customer Service Manager, Hr Assistant
Walmart
Memphis, TN
05.1998 - 05.2008
- Helped customers complete purchases and locate items.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
Education
High School Diploma -
Overton High School
Memphis, TNCertified - Medical Assisting
Institute of Allied Health
Memphis, TNSkills
Call center experience
Cash Handling
Account management
Data Entry
Scripted responses
MS Office
Organization and Time Management
Accurate documenting
Child development
Emotional development
Dietary requirements
Timeline
Child Care Provider
Self Employed Daycare
10.2020 - 02.2022
Debt Collection Specialist, Customer Service Rep
Credit Control LLC
08.2018 - 03.2020
Debt Collection Specialist
Regional Adjustment Bureau Inc.
09.2009 - 07.2018
Material Handler
Aerotek
09.2008 - 02.2009
Cashier, Customer Service Manager, Hr Assistant
Walmart
05.1998 - 05.2008
High School Diploma -
Overton High School
Certified - Medical Assisting
Institute of Allied Health