Lateia Winn
Walterboro,SC
Summary
Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
16
16
years of professional experience
Work History
Senior Customer Service Representative
XYZ Inc
Dallas, TX
10.2020 - 06.2023
- Handled difficult situations with tact, diplomacy, and professionalism.
- Coordinated with suppliers regarding delivery dates, product availability.
- Resolved escalated customer complaints in a timely manner.
- Provided product information and answered questions regarding features, pricing plans.
- Followed up with customers after purchases to ensure satisfaction.
Customer Service Manager
ACME Corporation
Fort Worth, TX
01.2018 - 10.2020
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
Cashier Assistant
McDonald's
Taylor, TX
03.2007 - 05.2011
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Processed returns and exchanges according to store policies.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH06-2028
High School Diploma -
Taylor High School
Taylor, TX05-2009
Skills
- Service Recommendations
- Call Control
- Membership renewals
- Account Management
- Conflict Management
- Database Research
Timeline
Senior Customer Service Representative
XYZ Inc
10.2020 - 06.2023
Customer Service Manager
ACME Corporation
01.2018 - 10.2020
Cashier Assistant
McDonald's
03.2007 - 05.2011
Bachelor of Science - Health Information Management
Southern New Hampshire University
High School Diploma -
Taylor High School
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