Lateira Kornegay
Chester,VA
Summary
Technical professional with strong background in leading technical teams and optimizing system performance. Proven ability to streamline processes and enhance operational efficiency. Known for collaborative teamwork and results-driven approach, with proficiency in diagnostic and repair techniques.
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages [Area of expertise] expertise to manage job functions. Excellent communicator with focus on results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Lead Technician
CVS
Chester, Va
01.2022 - Current
- Answer customer's questions provide customer care
- Help other technicians with questions
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Fill prescriptions and accuracy scans
- Work side by side with District Leader
- Train new and all Technicians
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
Debt Collector
Alorica
Remote
03.2023 - 09.2023
- Provide positive customer experience
- Maintaining a distraction free work space
- Answer phone calls and follow call center rules
- Promoted within weeks of working
- Collected on delinquent accounts to reduce overdue balances.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
Cashier
Home Depot
Hollywood, Ca
12.2020 - 04.2021
- Answer customer's questions
- Help customers check out
- Lift and carry items 15 lbs and up
- Stand for up to 8 daily
- Monitored self-checkout systems and provide assistance or intervention where required
- Maintained current knowledge of store promotions and highlighted sales to customers
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Train new employees
Receptionist
SEIUUSWW
Los Angeles, Ca
05.2019 - 01.2020
- Attend to customers in the office
- Help get customers to the right location
- Set appointments, send emails, mail letters to customers, and receive and deliver checks
- Remind agents about upcoming appointments
- Working in multiple call centers for union members
- Volunteering for call centers with president elections
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information
- Kept the reception area clean and neat to give visitors a positive first impression
- Provided clerical support to company employees by copying, faxing, and filing documents
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing
- Assisted a large number of international customers via phone each day
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associates in Finances - Accounting And Finance
Bright Point
Chester, VA05-2026
Skills
- Diagnostic testing
- Testing and repair
- Safety compliance
- Schematics interpretation
- System testing
- Report preparation
- System imaging
- Team scheduling
- Issue resolution
- Attention to detail
- Quality control
- Documentation and reporting
Certification
- CPht certified
- CPR/AED Certification
- First Aid Certification
Languages
Spanish
Limited Working
Timeline
Debt Collector
Alorica
03.2023 - 09.2023
Pharmacy Lead Technician
CVS
01.2022 - Current
Cashier
Home Depot
12.2020 - 04.2021
Receptionist
SEIUUSWW
05.2019 - 01.2020
Associates in Finances - Accounting And Finance
Bright Point