Lateisha Polen
Allentown,PA
Summary
Dedicated Human Service Worker that offers a strong background in behavior health searching for an opportunity to use my experience, skills, and education to make positive contributions to a growing company. Above all, I am passionate, versatile, and adaptable about providing social service support to a variety of diverse populations ranging from the youths to the elderly with a wide range of backgrounds.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavior Health Security Safety Specialist
St. Luke's
10.2019 - Current
- Led training courses for employees at all levels.
- Monitors the therapeutic environment by performing safety checks and monitors patient status by performing patient observations.
- Endeavors to develop and maintain therapeutic rapport with 32 patients from age 18yrs -60yrs old at all times. Continually observes patients for early signs of distress and agitation to prevent escalation and uses the proper intervention technique
- Responds to situations requiring crisis intervention on the Behavioral Health Unit
- Facilitate patient recreational and therapeutic activities
- May be asked to perform simple tasks to assist clinicians such as taking vital signs and blood sugars
- One to One's when patients isn't contracting for safety such has having Suicide Idealizations, Homicidal thoughts, Disorganized, Catatonic Behavior
Security Site Supervisor
Allied Universal Security Services
03.2014 - 09.2019
- Provided guidance to security staff on appropriate courses of action for diverse situations
- Triage problems quickly, providing precise and clear information while working under minimum supervision
- Maintained open communication with security team members and building management
- Remained flexible in rapidly changing environments and adapted to developing situations
- Managed team schedules to provide effective security coverage for building needs.
Intern
Valley Youth House-Youth Homeless Shelter
08.2018 - 12.2018
- Monitored residents and ensure residents remained in assigned area
- Assisted residents into becoming accustomed to daily routine
- Served and prepared meals for residents
- One on One listening with the residents
- Transported residents to educational, recreational activities, and medical needs Facilitated Group
- Complete intake and assessments in order to best determine needs.
Intern
Lehigh Conference of Churches
08.2018 - 12.2018
- Communicated with intellectual adults to provide comfort, encouragement and positive reinforcement
- Help staff serve a meal to intellectual adults with mental illness
- Help provide necessary items for hygiene, such as soap, razors, deodorant, and toothpaste
- Worked with staff to teach them life skills for living independently, provide stability, and help them reach their full potential.
Intern
Valley Youth House- Project Silk
08.2017 - 12.2017
- Monitored social media and online sources in the community center
- HIV/STI interventions with LGBTQ teens ages 14-21 to be their own healthcare advocate
- Provided role modeling, tutoring, recreational, and life skills development to at risk LGBTQ youth in the community
- Exercised Healthy cooking One on One Listening.
Education
Associate of Science - Human Services
Lehigh Carbon Community College
Schnecksville, PA01.2019
Skills
- Needs Assessments
- Progress Notes
- Intake Procedure
- Communications Skills
- Treatment Planning
- Background in Supervision and Management
- Managing Aggressive Behavior Training
- Skilled in Conflict Resolution
- CPR, Child CPR, First Aid, and AED Training (2024)
- Mental Health Support
- De-Escalation Techniques
- Teamwork and Collaboration
- Active Listening
- Effective Communication
- Behavioral support
- HIPAA Requirements
- Behavioral Health
- Rapport Building
Certification
MOAB Instructor (Managing Of Aggressive Behavior) with deescalating techniques
Timeline
Behavior Health Security Safety Specialist
St. Luke's
10.2019 - Current
Intern
Valley Youth House-Youth Homeless Shelter
08.2018 - 12.2018
Intern
Lehigh Conference of Churches
08.2018 - 12.2018
Intern
Valley Youth House- Project Silk
08.2017 - 12.2017
Security Site Supervisor
Allied Universal Security Services
03.2014 - 09.2019
Associate of Science - Human Services
Lehigh Carbon Community College