Lateja Franklin
Saint Paul,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
CNA
M Health Fairview (West Bank)
06.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with bathing, teeth brushing and daily bed changes.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Assistant Manager/Barista
Bambinis Coffee Shop
12.2021 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Restaurant Hostess
Andiamo Italia Ristorante
10.2023 - 10.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Cashier Assistant/Barista
Caribou Coffee
10.2020 - 11.2022
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
Assistant Manager
Spirit Halloween LLC
08.2018 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Science - Biology
Augsburg College
04.2025
Skills
- Time Management
- Money Handling
- Customer Service and Satisfaction
- Managing Multiple Priorities
- Staff Management
- Sales and Marketing
Timeline
CNA
M Health Fairview (West Bank)
06.2024 - Current
Restaurant Hostess
Andiamo Italia Ristorante
10.2023 - 10.2024
Assistant Manager/Barista
Bambinis Coffee Shop
12.2021 - Current
Cashier Assistant/Barista
Caribou Coffee
10.2020 - 11.2022
Assistant Manager
Spirit Halloween LLC
08.2018 - 10.2021
Bachelor of Science - Biology
Augsburg College
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