Lateresa James

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Trained over 30 new personnel regarding company operations, policies and services.
• Investigated and resolved customer inquiries and complaints quickly.
• Tracked customer service cases and updated service software with customer information.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Followed up with customers about resolved issues to maintain high standards of customer service.

Finishing of slides & barrels. Quality inspections, examines parts for surface defects and damage.

• Selected proper cutting tools and calculated correct parameters to manufacture quality parts.
• Completed minor machine maintenance, including oiling parts and cleaning components.
• Made appropriate offset corrections for tool wear, broken tools and casting variations.
• Detected work-piece defects and machine malfunctions, maintaining machines to prevent future malfunctions.
• Maintained accurate and timely completion of logbooks and inspection reports.
• Monitored machines in operation to detect malfunctions and identify product defects.
• Lubricated parts and performed minor maintenance to improve machine function.
• Monitored feed and speed of machines during machining process.
• Read and interpreted operation and parameter sheets to effectively complete each job.
• Executed bench, machine and hand tool work in shaping, fitting, and assembling machine parts.
• Planned and laid out work to meet production and schedule requirements.
• Documented daily production data and submitted accurate, timely logs to keep management up to date on activities.
• Reported all operational deficiencies to supervisor and maintenance personnel.
• Completed over 500 complex Guns tasks while adhering to specific daily and material needs.

• Conducted direct survey with target individuals and reviewed market data.
• Translated economic evidence-based findings into comprehensible narrative to communicate policy and project development.
• Utilized effective public speaking skills to explain complex economic concepts to broad range of audiences.
• Supported thought-leadership topics to facilitate dialogue with policymakers and shape outcomes.
• Determined correct services and program resources for individual needs.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
• Maintained clean and organized work environment to maintain customer safety.

• Ensured warehouse accessibility safety for customer traffic.
• Stacked stored pallets at end of shift to keep warehouse clean and organized.
• Cleaned maintained warehouse in compliance with OSH safety standards.
• Used item Numbers to properly stock warehouse.
• Confirmed accuracy, quality and quantity of materials received.
• Verified quantity description of materials received by checking merchandise against packing list.
• Shipped material performed boxing, packing, labeling preparation of any related documents.
• Received incoming materials products.
• Verified received packages with freight records.
• Assembled orders packed items for shipment in accurate and timely manner, conveying orders to shipping personnel.
• Picked products for specific routes according to pick sheets.
• Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
• Cross-trained new employees by explaining rules, procedures and job responsibilities.
• Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
• Monitored performance and safety practices of 25-person warehouse staff.

• Completed documentation and logs each day and generated weekly reports detailing activities.
• Researched complex problems and resolved issues in timely manner.
• Responded to customer requests with friendly, knowledgeable service and support.
• Capitalized on upsell opportunities with new and potential customers.
• Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
• Prepared documents, reports and presentations using advanced software proficiencies.
• Directed training of new team members and mentor each to promote productivity, accuracy and friendly service.
• Mentored new employees on collection and payment processing and delivered constructive feedback to increase understanding of job duties.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Established procedures for collection of past due amounts.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Composed effective accounting reports summarizing accounts payable data.
• Performed prescribed scripts and utilized friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
• Generated and mailed updated statements.
• Maintained 100% accuracy in calculating discounts, interest and commissions.
• Set up and updated customer accounts with interactions, payments and personal information.
• Processed payments and applied to customer balances.
• Supervised staff of collectors, monitoring phone calls and letters.
• Documented interactions in computer database and updated information.
• Oversaw daily posting of payments to customer accounts.

• Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
• Followed standards and procedures to maintain safe work environment.
• Picked orders for inventory location.
• Followed company procedures to maintain work environment in neat and orderly condition.
• Drove trucks to and from job sites to deliver workers and supplies Loaded and unloaded merchandise efficiently to meet demanding route targets Loaded and unloaded merchandise efficiently to meet demanding route targets.
• Drove trucks to and from job sites to deliver workers and supplies.
• Interacted with customers pleasantly to meet needs and drive satisfaction.
• Loaded and unloaded merchandise efficiently to meet demanding route targets.
• Verified contents of inventory loads against shipping papers to determine any discrepancies.
• Utilized on-board computer to optimize routes and continuously meet estimated delivery times.
• Inspected vehicle before and after every trip to assess performance and maintenance requirements.
• Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
• Planned optimal routes to minimize delays and maximize time efficiency.
• Delivered goods and services to customers on time and in excellent condition.
• Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
• Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.