Lateria White
Montgomery
Summary
Customer Support and Resolution Specialist with experience resolving complex cases, reviewing seller compliance, and making approval and denial decisions based on company policies. Skilled at managing approximately 80 cases per day while maintaining accuracy, meeting productivity goals, and providing timely resolutions. Experienced in case management, policy interpretation, problem-solving, documentation, and cross-functional collaboration.
Overview
4
4
years of professional experience
Work History
Resolution Specialist
Walmart
01.2026 - Current
- Review and resolve approximately 80 seller compliance cases daily while meeting productivity and quality standards.
- Investigate seller requests to determine eligibility for approval or denial to sell within specific product categories.
- Interpret and apply company compliance policies and procedures to make accurate business decisions.
- Document case findings, decisions, and supporting information within internal case management systems.
- Research account information and analyze documentation to ensure policy compliance.
- Prioritize and manage a high-volume caseload while consistently meeting deadlines.
- Communicate professionally with internal teams to resolve complex issues and ensure accurate outcomes.
- Maintain confidentiality and accuracy when handling sensitive seller and business information.
Claims Intake Specialist
QRM
04.2025 - 08.2025
- Processed insurance claims, ensuring all patient and provider data was accurate and complete.
- Verified coverage, reviewed COB/EOB, and updated claim documentation in real time.
- Assisted with appointment scheduling and billing support while adhering to HIPAA guidelines.
Debt Resolution Specialist
Transworld Systems Inc.
11.2024 - 02.2025
- Managed and updated 50+ accounts daily in a secure database.
- Negotiated payment arrangements, processed financial transactions, and maintained compliance.
- Communicated effectively with customers to resolve account discrepancies.
Claims Specialist
ITCON Services
06.2024 - 10.2024
- Processed disaster-related claims with strict documentation and accuracy requirements.
- Verified claimant information, eligibility, and reimbursement documentation.
- Delivered clear communication and compassionate support during emergency response operations.
Customer Care Coordinator
Continuum
11.2023 - 04.2024
- Reviewed claims for errors in billing and coding; initiated appeals and pre-authorization requests.
- Assisted members with billing inquiries, prescription authorizations, and claim statuses.
- Maintained compliance with all healthcare privacy standards.
Debt Resolution Specialist
University Accounting Service
08.2022 - 10.2023
- Managed billing and loan repayment inquiries via phone, email, and chat.
- Processed financial transactions, verified account details, and updated records with precision.
Education
High School Diploma -
Robert E. Lee High School
Skills
- Customer Support
- Resolution Management
- Case Management
- Seller Compliance
- Policy Interpretation
- Decision Making
- Account Research
- Documentation
- Quality Assurance
- Problem Solving
- Time Management
- Data Entry
- Microsoft Office
- CRM Systems
- Remote Work
- Cross-Functional Collaboration
- Attention to Detail
- Communication
- Multitasking
Timeline
Resolution Specialist
Walmart
01.2026 - Current
Claims Intake Specialist
QRM
04.2025 - 08.2025
Debt Resolution Specialist
Transworld Systems Inc.
11.2024 - 02.2025
Claims Specialist
ITCON Services
06.2024 - 10.2024
Customer Care Coordinator
Continuum
11.2023 - 04.2024
Debt Resolution Specialist
University Accounting Service
08.2022 - 10.2023
High School Diploma -
Robert E. Lee High School