Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laterria Callines

Birmingham,AL

Summary

Dynamic and dedicated professional with extensive experience at Sheraton Hotel Marriott, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through effective communication and efficient event coordination. Skilled in managing operations and training staff, ensuring adherence to quality standards and operational excellence.

Overview

4
4
years of professional experience

Work History

Banquet Server

Sheraton Hotel Mariott
Birmingham, AL
01.2025 - Current
  • Delivered exceptional service during banquet events, ensuring guest satisfaction and adherence to hotel standards.
  • Set up and broke down event spaces efficiently, maintaining organization and cleanliness throughout the process.
  • Collaborated with kitchen staff to coordinate timely food service, enhancing overall dining experience for guests.
  • Assisted in training new staff members on service protocols and hospitality best practices.
  • Facilitated communication between front-of-house and back-of-house teams to streamline operations during events.

Front Desk Receptionist

Sheraton Hotel Marriott
Birmingham, AL
01.2025 - Current
  • Greeted guests warmly, providing exceptional customer service and fostering a welcoming atmosphere.
  • Managed phone inquiries efficiently, directing calls to appropriate departments and ensuring timely responses.
  • Assisted with check-in and check-out processes, streamlining guest arrivals and departures for improved satisfaction.
  • Maintained accurate records of reservations and cancellations in hotel management system.

Lead Sales Associate

Dollar General Distribution Center
Birmingham, AL
05.2024 - 05.2025
  • Oversaw daily operations to ensure efficient product flow and inventory management.
  • Trained and mentored new associates on company policies and best practices.
  • Developed strategies to optimize warehouse layout for improved shipping efficiency.
  • Managed stock replenishment processes to minimize out-of-stock occurrences.

Office Administrative Assistant

UAB Callahan Eye Hospital
Birmingham, AL
07.2022 - 2024
  • Managed scheduling and appointment coordination for patients and staff.
  • Assisted in maintaining accurate patient records and documentation processes.
  • Facilitated communication between departments to streamline operations.
  • Supported billing inquiries and insurance verification for patient accounts.

Education

Medical Assistant -

Phlebotomy Ink Program
Birmingham, AL
10.2025

High School Diploma -

Clay Chalkville High School
Pinson, AL
06.2020

Skills

  • Strong teamwork
  • Time management
  • Customer service
  • Food service
  • Flexible schedule
  • Clear communication
  • Performance improvement
  • Recording vital signs
  • Vital signs monitoring
  • Patient relations
  • Healthcare ethics
  • HIPAA
  • Supply restocking
  • Quality assurance
  • Medical records management

Timeline

Banquet Server

Sheraton Hotel Mariott
01.2025 - Current

Front Desk Receptionist

Sheraton Hotel Marriott
01.2025 - Current

Lead Sales Associate

Dollar General Distribution Center
05.2024 - 05.2025

Office Administrative Assistant

UAB Callahan Eye Hospital
07.2022 - 2024

Medical Assistant -

Phlebotomy Ink Program

High School Diploma -

Clay Chalkville High School
Laterria Callines