Laterrica Moore
Bartlett,TN
Summary
Results-driven Customer Service and Sales Professional with over 15 years of experience in customer retention, technical support, and collections. Demonstrated success in engaging customers, developing effective payment plans, and driving sales growth through innovative promotions. Proven leader in consultative selling and training, with a strong ability to negotiate contracts and exceed sales quotas across various channels.
Overview
20
20
years of professional experience
Work History
Collections Representative
AT&T
Memphis, TN
03.2021 - Current
- Contacted customers to discuss collections and payment arrangement options.
- Negotiated payment plans within AT&T collections guidelines.
- Reviewed AT&T customer accounts for past-due balances and billing discrepancies.
- De-escalated customer concerns with calm, professional communication.
B2B Sales Representative
Unistar Sparco
Millington, Tennessee
04.2019 - 03.2021
- Managed B2B client accounts for Unistar Sparco sales territory.
- Prospected new business leads through calls, emails, and referrals.
- Presented product solutions tailored to customer purchasing needs.
- Prepared quotes, proposals, and sales orders for review.
- Updated CRM records with client activity and pipeline details.
- Maintained accurate records of all sales leads, opportunities and client interactions in CRM system.
- Attended trade shows, conferences and other events to promote company's products or services.
Credit and Collections Representative
Credit Control LLC
01.2018 - 04.2019
- Researched and analyzed customer debt and collections disputes to identify resolution strategies
- Managed high volume of inbound and outbound calls to effectively collect outstanding debt
- Achieved recovery rate of 75-85% consistently for 5 months and received top collector award several times
- Researched and analyzed disputes pertaining to customer debt and collections
Xfinity Sales Professional (Direct Sales)
Comcast/NBC Universal
01.2016 - 01.2018
- Obtain daily sales through face to face customer interaction utilizing the consultative selling process
- Followed up with customers to ensure satisfaction and generate referrals
- Maintain knowledge of updated products and services through ownership of the learning process
- Coached and developed new hire sales reps, sharing expertise to enhance their performance
Customer Account Executive Sales
ServiceMaster/Terminix
01.2010 - 01.2016
- Established and managed client accounts by assessing needs and providing tailored recommendations
- Determined service frequency for customers through needs assessment and tailored scheduling
- Received recognition from management for contributions to team success for exceeding sales goals month over month while acting as team lead
- Overcame objections by building relationships and articulating benefits to enhance customer understanding
Business Account Executive/Customer Retention
Advanced Services Inc.
01.2007 - 01.2010
- Researched and identified subcontractors for participation in extended warranty program, enhancing program offerings
- Resolved 75% of out of warranty customer issues through troubleshooting or subcontractor coordination
- Negotiated and finalized subcontractor contracts, expanding coverage and efficiency of warranty program
- Researched and located subcontractors to participate in extended warranty program
Education
Business Administration
Southwest TN Community College
Memphis, TNSkills
- CRM/Billing Systems
- Salesforce
- Predictive Dialer
- Account Management
- Payment Arrangements
- Conflict Resolution
- Contract Negotiation
- Customer Retention
- Building Rapport
- Consultative Selling
- Critical Thinking
- Time-Management
- Self-Motivated
Timeline
Collections Representative
AT&T
03.2021 - Current
B2B Sales Representative
Unistar Sparco
04.2019 - 03.2021
Credit and Collections Representative
Credit Control LLC
01.2018 - 04.2019
Xfinity Sales Professional (Direct Sales)
Comcast/NBC Universal
01.2016 - 01.2018
Customer Account Executive Sales
ServiceMaster/Terminix
01.2010 - 01.2016
Business Account Executive/Customer Retention
Advanced Services Inc.
01.2007 - 01.2010
Business Administration
Southwest TN Community College