Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latesha Artis

Riverdale,GA

Summary

Experienced mental health professional determined to impact the world in a positive way. Demonstrated commitment to serving others for over 20 years. Reliable and dedicated to providing exceptional customer service, ensuring each individual receives the care they deserve.

Overview

11
11
years of professional experience

Work History

Rideshare Driver

Lyft/Uber
Atlanta, GA
11.2018 - Current
  • Ensure passenger satisfaction by consistently delivering friendly and professional interactions.
  • Prioritize safety by following traffic rules and proactive driving.

Sales Development Specialist

Crump Life Insurance Services
Charlotte, NC
09.2023 - 09.2024
  • Customized persuasive sales pitches to communicate value of company products and services.
  • Assisted sales team in reaching and exceeding goals on a regular basis.
  • Ensured accuracy and efficiency of entries in client database.
  • Attended sales meetings and trainings.

Retention Specialist

Spectrum
Charlotte, NC
12.2022 - 07.2023
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.

Customer Service Representative

Electrolux
Charlotte, NC
03.2022 - 09.2022
  • Answering incoming calls of customers to place orders, answer questions/inquiries, troubleshoot problems, and schedule service appointments.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Case Coordinator/House Manager

Rehabilitation Support Services
Albany, NY
09.2016 - 08.2019
  • Cultivated strong client relationships by actively listening and showing respect.
  • Provided thorough assessments of clients' needs, resulting in accurate service referrals and appropriate resource allocation.
  • Monitored client progress through regular home visits and office appointments.

Direct Support/Day Habilitation Specialist/House Manager

Vanderheyden
Wynantskill, NY
12.2013 - 08.2019
  • Supervised and supported at-risk youth and adults with mental health challenges across diverse environments.

Education

GED -

Vineland Adult Education
Vineland, NJ
06.2003

Skills

  • Active listening
  • Critical thinking
  • Assertiveness
  • Relationship building
  • Conflict resolution
  • Lead generation
  • Computer proficiency
  • Data entry
  • Call center experience
  • CRM software proficiency

Timeline

Sales Development Specialist

Crump Life Insurance Services
09.2023 - 09.2024

Retention Specialist

Spectrum
12.2022 - 07.2023

Customer Service Representative

Electrolux
03.2022 - 09.2022

Rideshare Driver

Lyft/Uber
11.2018 - Current

Case Coordinator/House Manager

Rehabilitation Support Services
09.2016 - 08.2019

Direct Support/Day Habilitation Specialist/House Manager

Vanderheyden
12.2013 - 08.2019

GED -

Vineland Adult Education
Latesha Artis