Latesha Artis
Riverdale,GA
Summary
Experienced mental health professional determined to impact the world in a positive way. Demonstrated commitment to serving others for over 20 years. Reliable and dedicated to providing exceptional customer service, ensuring each individual receives the care they deserve.
Overview
11
11
years of professional experience
Work History
Rideshare Driver
Lyft/Uber
11.2018 - Current
- Ensure passenger satisfaction by consistently delivering friendly and professional interactions.
- Prioritize safety by following traffic rules and proactive driving.
Sales Development Specialist
Crump Life Insurance Services
09.2023 - 09.2024
- Customized persuasive sales pitches to communicate value of company products and services.
- Assisted sales team in reaching and exceeding goals on a regular basis.
- Ensured accuracy and efficiency of entries in client database.
- Attended sales meetings and trainings.
Retention Specialist
Spectrum
12.2022 - 07.2023
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Customer Service Representative
Electrolux
03.2022 - 09.2022
- Answering incoming calls of customers to place orders, answer questions/inquiries, troubleshoot problems, and schedule service appointments.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Case Coordinator/House Manager
Rehabilitation Support Services
09.2016 - 08.2019
- Cultivated strong client relationships by actively listening and showing respect.
- Provided thorough assessments of clients' needs, resulting in accurate service referrals and appropriate resource allocation.
- Monitored client progress through regular home visits and office appointments.
Direct Support/Day Habilitation Specialist/House Manager
Vanderheyden
12.2013 - 08.2019
- Supervised and supported at-risk youth and adults with mental health challenges across diverse environments.
Education
GED -
Vineland Adult Education
Vineland, NJ06.2003
Skills
- Active listening
- Critical thinking
- Assertiveness
- Relationship building
- Conflict resolution
- Lead generation
- Computer proficiency
- Data entry
- Call center experience
- CRM software proficiency
Timeline
Sales Development Specialist
Crump Life Insurance Services
09.2023 - 09.2024
Retention Specialist
Spectrum
12.2022 - 07.2023
Customer Service Representative
Electrolux
03.2022 - 09.2022
Rideshare Driver
Lyft/Uber
11.2018 - Current
Case Coordinator/House Manager
Rehabilitation Support Services
09.2016 - 08.2019
Direct Support/Day Habilitation Specialist/House Manager
Vanderheyden
12.2013 - 08.2019
GED -
Vineland Adult Education
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