ABHIRAM KULKARNI
Tempe,AZ
Summary
Dynamic, customer-focused professional with extensive experience in high-volume customer interactions, needs assessment, and solution delivery. Proven ability to articulate product benefits, resolve complex issues, and foster strong relationships that enhance customer satisfaction. Highly organized and reliable, thriving in fast-paced environments while demonstrating effective leadership and problem-solving skills. Currently pursuing a Bachelor’s degree in Business and Computer Systems, with a strong commitment to driving team success and achieving organizational goals through strategic planning and operational efficiency.
Overview
8
8
years of professional experience
Work History
Rideshare Driver
Lyft
03.2026 - Current
- Currently manage daily interactions with 20 passengers, providing exceptional service and effectively addressing any issues that arose.
- Coordinated time management and navigation strategies to maintain service reliability, meet customer expectations, and fulfill daily sales and commission with excellent tips.
- Provided safe, reliable transportation to passengers in urban areas.
- Navigated efficiently using GPS and real-time traffic updates.
Manager – Customer & Sales Operations
Kulkarni Natura
01.2024 - Current
- Executed weekly interactions with 15–30 customers, ensuring effective product solutions and consistent follow-up to sustain engagement levels.
- Conducted comprehensive feedback analysis from 50–100+ interactions to refine service delivery and messaging strategies.
- Managed comprehensive customer records to support timely and organized customer communication and follow-up tracking.
- Analyzed market trends to inform strategic planning, adapting services to meet evolving customer needs effectively.
- Managed inventory control systems, optimizing resource allocation and reducing waste across departments.
Student Mentor
Arizona State University
01.2020 - 04.2020
- Provided ongoing mentorship and guidance to international students, ensuring timely responses to 50+ inquiries per semester.
- Developed resource materials to enhance student engagement and learning outcomes.
- Collaborated with faculty to identify and support at-risk students effectively.
- Served as a trusted advisor for first-year students transitioning into college life.
- Connected struggling students with appropriate accommodations or support services when necessary for optimal learning outcomes.
Audio Engineer / Client Services
Swaradhish Studios
04.2018 - 08.2018
- Provided customized audio solutions to diverse clientele, enhancing user experience and satisfaction.
- Oversaw 3–6 concurrent projects, addressing technical and client issues to ensure timely completion.
Education
Associate of Science - Business & Computer Systems
Arizona State University
Tempe, AZAssociate Degree - Audio Engineering
Conservatory of Recording Arts And Sciences (CRAS)
Gilbert, AZ07-2018
Skills
- Customer service
- Commissioned sales
- Team leadership
- Time management
- Decision-making
- Critical thinking
- Active listening
- Data entry
- Basic SQL
- Python
- Object-Oriented Java
Timeline
Rideshare Driver
Lyft
03.2026 - Current
Manager – Customer & Sales Operations
Kulkarni Natura
01.2024 - Current
Student Mentor
Arizona State University
01.2020 - 04.2020
Audio Engineer / Client Services
Swaradhish Studios
04.2018 - 08.2018
Associate of Science - Business & Computer Systems
Arizona State University
Associate Degree - Audio Engineering
Conservatory of Recording Arts And Sciences (CRAS)