Latesha Brady
Baton Rouge,LA
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
4
4
years of professional experience
Work History
Shift Manager
Dairy Queen Grill & Chill
09.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Cashier
Pilot Truck Stop
03.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Housekeeper
Private Residence
07.2023 - 02.2024
- Disinfected and mopped bathrooms to keep sanitary and clean.
- Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas.
- Maintained a spotless environment through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Cashier
Loves Travel Stop
03.2021 - 07.2023
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Capital High School
1000 N 23rd St, Baton Rouge, La 7080205-2009
Skills
- Cash handling
- Decision-making
- Accurate money handling
- Employee training
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cooking
- Cleaning and organization
- Food preparation
- Multitasking and organization
Timeline
Shift Manager
Dairy Queen Grill & Chill
09.2024 - Current
Cashier
Pilot Truck Stop
03.2024 - 08.2024
Housekeeper
Private Residence
07.2023 - 02.2024
Cashier
Loves Travel Stop
03.2021 - 07.2023
High School Diploma -
Capital High School
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