LATESHA FOWLER
Roosevelt,NY
Summary
High-performing Leader with solid experience in networking, marketing and crisis management. Adept in creating and implementing effective communication strategies. Collaborative and committed to nurturing relationships with stakeholders, community and clients. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Has a willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Trainer
Division Of Criminal Justice, State Of NEW YORK
2022.07 - 2024.03
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Promoted cultures of continuous learning within SNUG's organization by advocating for ongoing professional development opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Prepared and presented supplementary learning material to support structured lessons.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Provided coaching and mentoring to employees.
- Trained and mentored 200 new personnel hired to fulfill various roles.
OUTREACH PROGRAM MANAGER
FAMILY CHILDREN SERVICES
2018.04 - 2024.03
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Championed best practices in project management, fostering cultures of continuous improvement.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on productivity strategies to accomplish challenging goals.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
PCA
All Metro Health Care Agency
2017.02 - 2018.04
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained clean and safe environment for patients, reducing risks of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
Customer Service Representative
RUI MANAGEMENT
2015.11 - 2016.12
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Deli Clerk
BEST YET MARKET
2015.02 - 2015.11
- Increased customer satisfaction by providing exceptional service and maintaining clean, and organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Education
40 HOUR COURSE MASTER TRAINER - OUTREACH
SNUG DEVISION OF CRIMINAL JUSTICE SERVICES
Albany, NY07.2022
2021 NEW YORK GIRL CENTERED PRACTICE - JUVENILE JUSTICE REFORM
Georgetown University
Washington, DC09.2021
32 HOUR COURSE - OUTREACH
SNUG DIVISION OF CRIMINAL JUSTICE SERVICES
Albany, NY09.2018
MANDATED REPORTER - Human Services
CENTER FOR DEVELOPMENT OF HUMAN SERVICES
Buffalo, NY06.2018
40 HOUR COURSE - OUTREACH
SNUG DIVISION OF CRIMINAL JUSTICE SERVICES
Albany, NY04.2017
COLLEGE CREDITS -
Medaille College
Buffalo, NY01.2009
CERTIFICATION - Food Service
DEPARTMENT OF CORRECTIONAL SERVICES
Albion, NY03.2005
CERTIFIED NURSING ASSISTANT - Nursing
LEADERSHIP TRAINING INSTITUTE
Hempstead, NY02.2001
GED -
Hempstead High School
Hempstead, NY01.1993
Skills
- Curriculum Planning
- Lesson Planning
- Program Management
- Course Development
- New Hire Training
- Group and individual instruction
- Public Speaking
- Trauma Systems Therapy
- Motivational Interviewing
- Narcan Ceritified
- Heartsaver First Aid CPR AED
- Suicide Alertness (Safetalk)
- Applied Suicide Intervention
Please See Attachments
Professional or Personal
References provided upon request.
Timeline
Trainer
Division Of Criminal Justice, State Of NEW YORK
2022.07 - 2024.03
OUTREACH PROGRAM MANAGER
FAMILY CHILDREN SERVICES
2018.04 - 2024.03
PCA
All Metro Health Care Agency
2017.02 - 2018.04
Customer Service Representative
RUI MANAGEMENT
2015.11 - 2016.12
Deli Clerk
BEST YET MARKET
2015.02 - 2015.11
40 HOUR COURSE MASTER TRAINER - OUTREACH
SNUG DEVISION OF CRIMINAL JUSTICE SERVICES
2021 NEW YORK GIRL CENTERED PRACTICE - JUVENILE JUSTICE REFORM
Georgetown University
32 HOUR COURSE - OUTREACH
SNUG DIVISION OF CRIMINAL JUSTICE SERVICES
MANDATED REPORTER - Human Services
CENTER FOR DEVELOPMENT OF HUMAN SERVICES
40 HOUR COURSE - OUTREACH
SNUG DIVISION OF CRIMINAL JUSTICE SERVICES
COLLEGE CREDITS -
Medaille College
CERTIFICATION - Food Service
DEPARTMENT OF CORRECTIONAL SERVICES
CERTIFIED NURSING ASSISTANT - Nursing
LEADERSHIP TRAINING INSTITUTE
GED -
Hempstead High School
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