Latesha Howell
Westfield
Summary
Well-organized Dental Office Manager. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Gifted communicator promotes practice reputation and creates inviting work environment.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Dental Practice Manager
ProSmile
North Brunswick
06.2024 - Current
- Managed daily operations of dental practice ensuring smooth workflow.
- Coordinated scheduling for patient appointments and staff meetings.
- Trained new staff on office procedures and patient interaction protocols.
- Collaborated with dentists to optimize treatment planning and patient care processes.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
Dental Practice Manager
ProSmile
Edison
09.2022 - 06.2024
- Managed daily operations of dental practice ensuring smooth workflow.
- Coordinated scheduling for patient appointments and staff meetings.
- Oversaw inventory management for dental supplies and equipment.
- Maintained compliance with health regulations and safety standards.
- Developed marketing initiatives to promote dental services within the community.
- Collaborated with dentists to optimize treatment planning and patient care processes.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Assistant Office Manager
ProSmile
Plainfield
10.2017 - 09.2022
- Coordinated office operations and ensured smooth daily functioning.
- Managed scheduling and appointments for staff and clients efficiently.
- Assisted in maintaining office supplies and inventory levels regularly.
- Implemented filing systems to enhance document organization and retrieval.
- Trained new employees on office procedures and software usage effectively.
Education
Dental Assistant Certification -
Central Career School
South Plainfield, NJ 11.2005 - 07.2006
Skills
- Practice management
- Patient scheduling
- Inventory management
- Regulatory compliance
- Staff training
- Effective communication
- Problem solving
- Team leadership
- Conflict resolution
- Office administration
- Dental terminology
Timeline
Dental Practice Manager
ProSmile
06.2024 - Current
Dental Practice Manager
ProSmile
09.2022 - 06.2024
Assistant Office Manager
ProSmile
10.2017 - 09.2022
Dental Assistant Certification -
Central Career School
11.2005 - 07.2006