Lee Bock
Marble Falls
Summary
Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.
Overview
24
24
years of professional experience
1989
1989
years of post-secondary education
Work History
Dental Practice Manager
Robert E. Lee Gowan, Jr.
Horseshoe Bay
12.1992 - 08.2016
- Managed daily operations of dental practice to ensure smooth workflow.
- Supervised staff scheduling and patient appointments for optimal efficiency.
- Coordinated patient billing and insurance claims processing accurately.
- Trained new employees on practice protocols and customer service standards.
- Monitored inventory levels and ordered supplies to maintain stock readiness.
- Fostered positive relationships with patients through effective communication strategies.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Collaborated with other departments to ensure smooth operation of the business.
- Monitored inventory levels of necessary supplies and equipment for the dental office.
- Created reports on monthly financials including income statements and balance sheets.
- Reviewed patient records for accuracy and completeness prior to treatment.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and standards related to dental practice management.
- Managed daily operations such as billing, accounts receivable and payable, payroll, and employee relations.
- Coordinated execution and improvement of daily dental office practices.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Compiled and coded patient information or data in appropriate computer system.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
Marble Falls ISD
Marble Falls, TXSkills
- Practice management
- Patient billing
- Regulatory compliance
- Staff training
References
References available upon request.
Timeline
Dental Practice Manager
Robert E. Lee Gowan, Jr.
12.1992 - 08.2016
Marble Falls ISD