Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
Latesha Hoxie

Latesha Hoxie

Chino,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Credit & Collection Analyst

ACCO Engineered Systems
11.2021 - Current
  • Referred delinquent accounts to collections department or outside resources.
  • Streamlined processes for early identification of potential credit system and monitoring problems.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Provided training and consulted with struggling teams to help meet monthly target goals.
  • Compiled data critical to analysis of annual bad debt.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.

Accounts Receivable Specialist

Main Electric Supply, Co.
01.2019 - 11.2021
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Prepared financial statements to provide results of operations, financial position and cash flow.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Generated monthly accounts receivable reports to submit developments for management review.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Entered figures using 10-key calculator to compute data quickly.

Billing Supervisor

RSI Professional Builder Services
01.2003 - 07.2010
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Processed and verified invoices to secure accuracy of billing information.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Developed and maintained billing procedures to make timely payments.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Followed up with appropriate parties to obtain prompt payments.
  • Executed billing tasks and recorded information in company databases.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Billing Coordinator

Ingram Micro
01.1997 - 12.2002
  • Referred past due payments to collections department.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked with multiple departments to check proper billing information.
  • Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
  • Oversaw daily operations for billing department handling $3M per month in payments.
  • Processed and verified invoices to secure accuracy of billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Generated monthly invoices for customers in multiple formats to provide transparency.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Prepared and submitted monthly billing reports to management for financial overview.

Education

Associate of Science - Medical Billing & Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
08.2021

Skills

  • Data Analysis
  • Strategic Financial Planning
  • Communications Strategies
  • Collection Calls
  • Payment Discrepancy Research
  • Delinquency Monitoring
  • Payment Arrangements
  • Persuasion Techniques
  • Verbal and Written Communication
  • Critical Thinking

Certification

  • Transitioning to Supervisor, Pryor Learning - March 2023

Timeline

Senior Credit & Collection Analyst

ACCO Engineered Systems
11.2021 - Current

Accounts Receivable Specialist

Main Electric Supply, Co.
01.2019 - 11.2021

Billing Supervisor

RSI Professional Builder Services
01.2003 - 07.2010

Billing Coordinator

Ingram Micro
01.1997 - 12.2002

Associate of Science - Medical Billing & Coding

Ultimate Medical Academy - Clearwater

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Latesha Hoxie