LaTesha Sanders-Banks
Fordyce,AR
Summary
Results-driven individual skilled in customer service and identifying growth opportunities. Experienced in coordinating team training and supporting operational excellence, committed to enhancing client experiences and achieving organizational goals.
Overview
16
16
years of professional experience
Work History
Interim Account Manager
Allied Universal Security Services
Camden, AR
05.2026 - Current
- Coordinated communication between clients and operational teams to ensure service delivery alignment.
- Contributed to documentation of account activities, ensuring accuracy and compliance with company standards.
- Helped identify potential growth opportunities within existing accounts through regular interaction with clients.
Locksmith Assistant
Allied Universal Security Services
Camden, AR
04.2026 - Current
- Assisted in installation and repair of locks, ensuring functionality and security.
- Supported senior locksmiths by preparing tools and materials for daily tasks.
- Learned to operate key cutting machines, contributing to accurate key duplication processes.
- Followed safety protocols during installations and repairs to ensure workplace safety compliance.
- Documented service requests and completed work orders for tracking purposes, improving communication flow.
Security Rover
Allied Universal Security Services
Camden, AR
03.2026 - Current
- Monitored premises to ensure safety and security protocols were followed.
- Conducted regular patrols to identify and report suspicious activities.
- Assisted in emergency response efforts during incidents or alarms.
- Documented daily activities in detailed reports for management review.
- Responded promptly to calls for assistance, maintaining a high level of professionalism.
- Maintained knowledge of site-specific policies and emergency plans.
- Engaged with clients and visitors, ensuring a welcoming environment while upholding security standards.
Security Control Center Operator
Allied Universal Security Services
Camden, AR
10.2025 - Current
- Monitored surveillance systems to ensure safety and security of premises.
- Responded to alarms and emergencies, coordinating with law enforcement as needed.
- Conducted routine checks of security equipment to maintain operational readiness.
- Assisted in training new personnel on safety protocols and operational procedures.
- Documented incidents and maintained accurate records in compliance with policies.
- Communicated effectively with team members to address security concerns promptly.
- Coordinated emergency response efforts during crisis situations, ensuring rapid deployment of first responders to affected areas.
Home Health Caregiver
Complete Home Health
El Dorado, AR
05.2025 - 08.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications according to care plans and monitored client responses.
- Maintained accurate records of client health status and progress reports.
- Communicated effectively with families regarding care updates and changes.
- Collaborated with healthcare professionals to coordinate effective client care plans.
- Trained new caregivers on best practices for patient interaction and safety protocols.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
Patient Support Supervisor
Millcreek Behavioral Health
Fordyce, AR
02.2023 - 09.2024
- Monitored patient progress and collaborated with multidisciplinary teams for optimal outcomes.
- Implemented feedback mechanisms to address patient concerns and improve service delivery.
- Developed training materials for staff on effective patient support techniques and communication strategies.
- Conducted regular assessments of patient needs, ensuring tailored support services were provided.
- Enhanced patient satisfaction by implementing effective support strategies and addressing individual needs.
- Led a team of dedicated professionals, ensuring high quality support services were provided to patients at all times.
Behavioral Health Assistant/ Associate
Millcreek Behavioral Health
Fordyce, AR
08.2021 - 02.2023
- Provided direct support to clients in daily living activities and therapeutic sessions.
- Assisted in developing and implementing individualized treatment plans for diverse client needs.
- Monitored client behavior and reported significant changes to healthcare professionals promptly.
- Facilitated group therapy sessions, promoting communication and social skills among participants.
- Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
- Utilized motivational interviewing techniques to engage patients in discussions about their goals and aspirations related to mental health recovery.
Commissioned Security Officer
SCIS
Camden, AR
10.2019 - 07.2020
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and deter potential security breaches.
- Responded swiftly to incidents, coordinating with local law enforcement when necessary.
- Maintained detailed logs of all security activities and incidents for accurate reporting.
- Trained new officers on protocols, emergency response procedures, and equipment usage.
- Ensured the safety of employees and visitors by enforcing compliance with company security policies and procedures.
Security Officer (Scale Guard)
Securitas Security Services USA
El Dorado, AR
07.2010 - 10.2019
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Responded promptly to alarms, incidents, and emergencies to maintain security integrity.
- Collaborated with law enforcement and emergency services during critical situations.
- Developed incident reports detailing findings and recommendations for future prevention strategies.
- Trained junior staff on security procedures, enhancing team performance and knowledge retention.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
Associate of Applied Science - Medical Assistant Management
Centura College
Virginia Beach09-2012
Skills
- Customer service
- Networking skills
- Team Training
- Documentation and reporting
- Teamwork and collaboration
- Client relations
- Relationship building
CPR Certified & Caregiver Certified
CPR Certified via Security
Caregiver Certified via In-Home Health
Timeline
Interim Account Manager
Allied Universal Security Services
05.2026 - Current
Locksmith Assistant
Allied Universal Security Services
04.2026 - Current
Security Rover
Allied Universal Security Services
03.2026 - Current
Security Control Center Operator
Allied Universal Security Services
10.2025 - Current
Home Health Caregiver
Complete Home Health
05.2025 - 08.2025
Patient Support Supervisor
Millcreek Behavioral Health
02.2023 - 09.2024
Behavioral Health Assistant/ Associate
Millcreek Behavioral Health
08.2021 - 02.2023
Commissioned Security Officer
SCIS
10.2019 - 07.2020
Security Officer (Scale Guard)
Securitas Security Services USA
07.2010 - 10.2019
Associate of Applied Science - Medical Assistant Management
Centura College