
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Home Depot, enhancing customer loyalty and satisfaction through empathetic complaint resolution and effective problem-solving. Skilled in both CRM and active listening, I significantly contributed to a positive customer experience, leveraging my proficiency in data entry and critical thinking to streamline service delivery.
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Computer Proficiency
Complaint Handling
Client Relations
Professional telephone demeanor
Customer satisfaction measurement
Follow-up skills
Product Knowledge
Order Processing
Customer Relationship Management (CRM)
Staff Training