Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latesha Wilson

Woodside,NY

Summary

Adept at managing high-stress situations, I excelled as a Customer Service Representative at Home Depot, enhancing customer loyalty and satisfaction through empathetic complaint resolution and effective problem-solving. Skilled in both CRM and active listening, I significantly contributed to a positive customer experience, leveraging my proficiency in data entry and critical thinking to streamline service delivery.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Home Depot
Long Island City, NY
03.2013 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Buisness And Management

Forest Hills High School
Forest Hills, NY

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Data Entry

Customer Relations

Problem Resolution

Computer Proficiency

Complaint Handling

Client Relations

Professional telephone demeanor

Customer satisfaction measurement

Follow-up skills

Product Knowledge

Order Processing

Customer Relationship Management (CRM)

Staff Training

Timeline

Customer Service Representative

Home Depot
03.2013 - 07.2024

Buisness And Management

Forest Hills High School
Latesha Wilson